Latest Snippet(s)
Positive
"We saw evidence that multidisciplinary team meetings took place every four to six weeks with the palliative care nurses and that care plans were routinely reviewed and updated."
Latest Snippet(s)
Positive
"We received six comment cards which were all positive about the standard of care received and described staff as caring and professional Two people expressed that they previously had found it difficult to get an appointment with a GP and had been offered an appointment with a nurse practitioner."
Positive
"They did however state they had been happy with the standard of care provided by the nurse practitioner."
Positive
"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and where appropriate recorded the outcome of the assessment."
Positive
"There are three advanced nurse practitioners four practice nurses and two health care assistants HCA."
Positive
"The practice nurse was the infection prevention and control IPC clinical lead who liaised with the local IPC teams to keep up to date with best practice."
Positive
"They had successfully recruited two new GP partners three nurse practitioners and a new practice business partner."
Positive
"In addition one of the nurse practitioners had led on the setting up a local nurse practitioner forum which had successfully extended the range of investigations nurse practitioners were able to request."
Positive
"• Patients said they found it easy to make an appointment with a GP or nurse practitioner and that there was continuity of care with urgent appointments available the same day."
Positive
"For example appointments were available on Saturday morning with a GP nurse practitioner practice nurse or health care assistant."
Positive
"Appointments were available on the day or could be booked up to four weeks in advance with the practice nurse or health care assistant."
Neutral
"• One of the nurse practitioners had led on setting up a local nurse practitioner forum which had implemented changes in the scope of the nurse practitioner role."
Neutral
"Some patients told us they were not always able to get an appointment with a GP but were seen instead by a nurse practitioner on some occasions."
Neutral
"During our visit we: • Spoke with a range of staff including one GP a nurse practitioner a practice nurse and the practice business manager."
Latest Snippet(s)
Positive
"Management monitoring and improving outcomes for people The practice used the information collected for the Quality Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."
Positive
"• There were procedures in place for monitoring and managing risks to patient and staff safety."
Neutral
"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."
Neutral
"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."
Latest Snippet(s)
Neutral
"• We saw that information was available to help patients understand the complaints system through the practice website patient information leaflet and on a patient information television screen in the waiting area."
Latest Snippet(s)
Positive
"This included ongoing support during sessions onetoone meetings appraisals coaching and mentoring clinical supervision and facilitation and support for the revalidation of doctors."
Latest Snippet(s)
Positive
"There was a health and safety policy available with a poster in the reception office."
Latest Snippet(s)
Positive
"The practice nurse was the infection prevention and control IPC clinical lead who liaised with the local IPC teams to keep up to date with best practice."
Latest Snippet(s)
Positive
"The clinical team is supported by a practice business manager three administration managers and a range of administrative reception and cleaning staff."