What is the Quality of Care at Keighley Road Surgery

Positive

"They had a patient information board in the waiting area which provided information about signs and symptoms of dementia related illnesses."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"The practice were aiming to increase their diagnosis of patients with dementia by opportunistic memory screening tests."

Positive

"• Longer appointments available for people with a learning disability or people with more complex needs."

Neutral

"Children with diabetes had been included in this group of patients."

Positive

"For example recent action taken as a result included identifying patients at risk of stroke and beginning a preventative treatment programme which included the prescription of anticoagulant medication."

Positive

"• Longer appointments available for people with a learning disability or people with more complex needs."

Positive

"The practice had a begun a programme of more active marketing of the flu vaccination and made telephone contact with eligible patients to encourage them to take up the vaccine."

Positive

"They had also been involved in helping patients to understand how to use the selfchecking blood pressure measuring device which had been fitted in the waiting area."

Positive

"• Staff showed they had a good understanding of how to recognise and support people with mental health needs and dementia."

Positive

"• Performance for mental health related indicators was better than national averages ."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"• The practice gave patients experiencing poor mental health information about how to access various support groups and voluntary organisations."

Neutral

"We noted that the vaccine fridges were overstocked with some vaccines being stored in the bottom drawer of the fridges."

Positive

"Information about patients’ outcomes was used to make improvements such as standardising diagnostic and treatment pathways for urinary tract infections."