What is the Quality of Safety at Ludham and Stalham Green Surgeries

Positive

"This was done during practice closure afternoons so that patients making use of this facility would experience the privacy they may wish for or require."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"We found that the quality of record keeping within the practice was good with minutes and records required by regulation for the safety of patients being detailed maintained up to date and accurate."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises for example control of substances hazardous to health COSHH and for asbestos."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"We reviewed safety records incident reports patient safety alerts including those from the Medicines and Healthcare Products Regulatory Authority MHRA and Central Alerting System CAS and minutes of meetings where these were discussed."

Positive

"There was a lead member of staff responsible for cascading patient safety alerts such as those from the MHRA."

Positive

"There was a health and safety policy available at each of the locations with a poster which identified local health and safety representatives."

Positive

"The practice explained that unannounced visits and inspections were undertaken by the consultant to aid the practice being aware of health and safety matters at all times."

Positive

"• The practice had accessed the services of an external health and safety consultant to undertake regular assessments of the premises."

Positive

"The practice had accessed the services of an external health and safety specialist to undertake regular assessments of the premises."

Positive

"This included questions such as: “I would be able to express disagreement with a senior member of staff” “if I had a suggestion to improve patient safety it would be taken serious” and “I would be able to discuss a mistake with my boss” amongst others."

Neutral

"This covered topics including safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"We saw evidence of a thorough assessment on all building contractors used to date this included references health and safety and risk monitoring systems legal certificates and insurance details amongst others."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."

Positive

"There was a lead member of staff for infection control who liaised with the local infection prevention and control teams to keep up to date with best practice."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"For example patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet alcohol consumption and smoking cessation."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"In response to a complaint the practice invited a local politician to visit them."

Positive

"There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."