What is the Quality of Safety at Primecare Medical Centre

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"There were also risk assessments in place for infection control health and safety control of substances hazardous to health COSHH fire and Legionella testing as well as fire drills."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"• We saw evidence that lessons were shared and action was taken to improve safety in the practice."

Neutral

"Core training for staff covered such topics as safeguarding infection prevention and control fire safety health and safety information governance and confidentiality."

Positive

"• Staff had received training in identifying and reporting possible signs of abuse and the practice kept registers of different groups of people whose circumstances make them vulnerable."

Positive

"There were also risk assessments in place for infection control health and safety control of substances hazardous to health COSHH fire and Legionella testing as well as fire drills."

Neutral

"The lead GP was the infection control lead."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Positive

"All four patients said they were satisfied with the care they received and thought staff were friendly treated them with dignity and respect and involved them in decisions about their care."

Positive

"Patients we spoke to during the inspection told us that they felt treated with dignity and respect by staff and that they felt involved in decisions about their care."

Positive

"• We saw staff treated patients with kindness and respect."

Positive

"We spoke with one patient who told us that they felt treated with dignity and respect."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The complaint a misunderstanding regarding an invitation for health screening."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy good quality care and encouraged improvement."

Positive

"These provided a governance framework for the practice to provide good quality care and improve outcomes for patients."

Neutral

"Core training for staff covered such topics as safeguarding infection prevention and control fire safety health and safety information governance and confidentiality."

Positive

"There was evidence of quality improvement including clinical audit: • We viewed three full cycle audited and reaudited clinical audits completed in the last two years."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."