Latest Snippet(s)
Neutral
"Other medicine used for the treatment of patients living with dementia had notes which queried why it was being prescribed in the OOH setting even though it was a repeat prescription request."
2019-09-25 Snippet(s)
Positive
"People with hidden conditions such as autism dementia or anxiety can ask for special sunflower lanyards to support the discreet identifying of patients who may have hidden additional needs • We were told that patients who found waiting rooms difficult environments to be in were prioritised where possible."
2018-10-24 Snippet(s)
Positive
"For example quality improvement work and an audit was carried out to ensure patients experiencing stroke symptoms were assessed in accordance with recognised national guidance."
Latest Snippet(s)
Positive
"However staff told us that there were delays in filling rotas and shifts were cancelled at short notice by the provider."
Latest Snippet(s)
Positive
"There were arrangements and systems in place to support staff to respond to people with specific health care needs such as end of life care and those who had mental health needs."
2019-09-25 Snippet(s)
Positive
"There were arrangements and systems in place to support staff to respond to people with specific health care needs such as end of life care and those who had mental health needs."
2018-10-24 Snippet(s)
Positive
"There were arrangements and systems in place to support staff to respond to people with specific health care needs such as end of life care and those who had mental health needs."
Latest Snippet(s)
Positive
"At this inspection we rated the service as requires improvement for providing safe services because: whilst some improvements had been observed there remained shortfalls in providing training in sepsis awareness planning and monitoring staffing levels and management of significant events."
Positive
"At this stage the patient was extremely ill and had developed sepsis which required a hospital stay of five days."
Positive
"This included sepsis awareness training and ensuring all staff who worked for the service had access to and completed the required training."
Neutral
"• Nonclinical staff had not undertaken sepsis awareness training."
2019-09-25 Snippet(s)
Neutral
"• Nonclinical staff had not undertaken sepsis awareness training."
Neutral
"However nonclinical staff had not undertaken training to support them in identifying those patients who may be suffering from sepsis or a similar deterioration in health."
2018-10-24 Snippet(s)
Positive
"The criteria included guidance on sepsis and the symptoms that would prompt an urgent response."
2019-09-25 Snippet(s)
Positive
"People with hidden conditions such as autism dementia or anxiety can ask for special sunflower lanyards to support the discreet identifying of patients who may have hidden additional needs • We were told that patients who found waiting rooms difficult environments to be in were prioritised where possible."
2019-09-25 Snippet(s)
Positive
"This also supported improved antibiotic guardianship."