Gloucestershire Out of Hours located in Gloucester

22 March 2022 • In the event of shortfalls in communication between senior management and staff groups, staff members did not consider that they had been fully engaged in the running of the services. • The governance arrangements were not consistently applied to support the delivery of a safe, effective and well led service in a consistent manner. Limited attention was paid to meeting and maintaining compliance with the regulations of the Health and Social Care Act 2013. • Patients were not always able to contact the service and receive care and treatment within an appropriate time frame for their needs. • Staff treated patients with compassion, dignity and respect.

Gloucestershire Out of Hours is a care provider located at Unit 10 Highnam Business Centre, Gloucester, South West, South West, GL2 8DN. This care provider has been registered since July of 2018. The provider was commissioned by NHS Gloucestershire CCG and the constituency is Forest of Dean. The CQC reports that the provider has 10 specialist facilities and 8 different types of care as well as 13 unique safeguarding measures. The care provider is owned by Practice Plus Group Urgent Care Limited and has 8 other locations