What is the Quality of Safety at Parkwood Family Practice

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The practice had systems for notifiable safety incidents and ensured this information was shared with staff to help ensure appropriate action was taken."

Positive

"The practice had a variety of other risk assessments to monitor safety of the premises such as control of substances hazardous to health and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system for reporting and recording significant events."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"We saw evidence that lessons were shared and action was taken to improve safety in the practice."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices to help keep patients safe and safeguarded from abuse which included: • Arrangements to safeguard children and vulnerable adults from abuse."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety Are services safe?"

Positive

"We reviewed safety records incident reports patient safety alerts and minutes of meetings where these were discussed."

Positive

"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."

Positive

"The practice had systems that identified notifiable safety incidents."

Neutral

"This covered such topics as fire safety awareness health and safety and confidentiality."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices to help keep patients safe and safeguarded from abuse which included: • Arrangements to safeguard children and vulnerable adults from abuse."

Positive

"There was a lead member of staff for infection control who liaised with the local infection prevention teams to keep up to date with best practice."

Neutral

"There was an infection control protocol and staff had received up to date training."

Neutral

"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"They said their dignity was maintained they were treated with respect and the practice was always clean and tidy."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"The comment cards we received were positive about the emotional support provided by the practice."

Positive

"For example the practice planned to use portable screens to help maintain patients’ dignity if and when staff were dealing with a collapsed patient in the waiting area."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"The areas where the provider should make improvements are; • Revise governance processes to help ensure that all policy and procedure documents used to govern activity are up to date."

Positive

"The practice was therefore unable to demonstrate they had an effective system to help ensure all governance documents were kept up to date."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"There was evidence of quality improvement including clinical audit."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns."