Latest Snippet(s)
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
2015-08-06 Snippet(s)
Positive
"Coverings on examination couches were changed between each patient privacy was provided by suitable screening and Are services safe?"
Positive
"Staff took steps to protect patients’ privacy and dignity."
Positive
"Curtains were provided in treatment and consultation rooms so that patients’ privacy and dignity was maintained during examinations and treatments."
Latest Snippet(s)
Positive
"Track record on safety The practice had a good track record on safety."
Positive
"The practice learned and shared lessons identified themes and took action to improve safety in the practice."
Positive
"All staff received uptodate safeguarding and safety training appropriate to their role."
Positive
"• There was a strong emphasis on the safety and wellbeing of all staff."
Positive
"• The practice acted on and learned from external safety events as well as patient and medicine safety alerts."
Positive
"Practice leaders had oversight of safety alerts incidents and complaints."
Positive
"• There were comprehensive risk assessments in relation to safety issues."
Positive
"This helped it to understand risks and gave a clear accurate and current picture of safety that led to safety improvements."
Neutral
"At this inspection we found: • The practice had clear systems to manage risk so that safety incidents were less likely to happen."
2015-08-06 Snippet(s)
Positive
"All staff were fully trained on the system and commented positively about the system’s safety and ease of use."
Positive
"Information about safety was recorded monitored appropriately reviewed and addressed."
Positive
"The GPs told us clinical audits were often linked to medicines management information safety alerts or as a result of information from the quality and outcomes framework QOF."
Positive
"We reviewed a number of policies induction policy and management of health and safety which were in place to support staff."
Positive
"Learning and improvement from safety incidents There were systems for reporting recording and monitoring significant events and accidents."
Positive
"Medical gasses were stored and used safely and inline with national guidance; nursing staff showed us the safety equipment and confirmed the arrangements for delivery and usage of the medical gasses used."
Positive
"Health and safety information was displayed for staff to see and there was an identified health and safety representative."
Positive
"For example reported incidents and national patient safety alerts as well as comments and complaints received from patients."
Positive
"National patient safety alerts were disseminated by email to practice staff."
Positive
"Reliable safety systems and processes including safeguarding The practice had systems to manage and review risks to vulnerable children young people and adults."
Positive
"Fire safety equipment used in emergencies was regularly maintained."
Positive
"Staff told us they had received an induction that covered health and safety matters such as fire safety."
Latest Snippet(s)
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
Positive
"Staff received training and support to facilitate early identification of victims of abuse and signposting patients to specific support services."
2015-08-06 Snippet(s)
Positive
"Staff knew how to recognise signs of abuse in older people vulnerable adults and children."
2015-08-06 Snippet(s)
Positive
"Meetings were held with the health visitor and school nurse to discuss vulnerable children every month."
Latest Snippet(s)
Positive
"• The practice sign posted patients to the local depression and anxiety service."
Latest Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"• Staff were clear on their roles and accountabilities in respect of prescribing and dispensary management quality improvement safeguarding and infection prevention and control."
Positive
"• The practice’s GP patient survey results were in line or above local and national averages for questions relating to kindness respect and compassion."
Positive
"Many examples were seen demonstrating that patients were treated with dignity and received compassionate care."
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
Positive
"• Staff recognised the importance of people’s dignity and respect."
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
2015-08-06 Snippet(s)
Positive
"Our key findings were as follows: • Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"All of the patients confirmed they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"Patients stated they were very happy and were treated with respect and dignity."
Positive
"Patients said they felt supported and were treated with understanding dignity and respect."
Positive
"GPs said they aimed to promote patient dignity and respect in the way they approached requests for a home visit or repeat prescriptions."
Positive
"Staff treated patients with kindness and respect and maintained confidentiality."
Positive
"The practice ran a monthly carers clinic in conjunction a community support worker to provide practical and emotional support for patients who were carers."
Positive
"They said staff treated them with dignity and respect."
Positive
"Curtains were provided in treatment and consultation rooms so that patients’ privacy and dignity was maintained during examinations and treatments."
Latest Snippet(s)
Positive
"• The practice actively promoted equality and diversity."
Neutral
"Staff had received equality and diversity training."
2015-08-06 Snippet(s)
Positive
"Tackling inequity and promoting equality Staff were aware of the diverse needs of their patient population."
Latest Snippet(s)
Positive
"• Information about how to make a complaint or raise concerns was available."
Positive
"• The complaint policy and procedures were in line with recognised guidance."
2015-08-06 Snippet(s)
Positive
"GPs were open and shared complex complaint examples with us and were open about the learning and changes made to the way complaints were handled."
Positive
"Information about making a complaint was clearly displayed in several areas around the practice."
Latest Snippet(s)
Positive
"• Structures processes and systems to support good governance and management were clearly set out understood and effective."
Positive
"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."
Positive
"The governance and management of partnerships joint working arrangements and shared services promoted coordinated personcentred care."
2015-08-06 Snippet(s)
Neutral
"Issues were reviewed at the monthly clinical governance meetings."
Neutral
"The practice manager verified that they used the NHS information governance tool kit."
Latest Snippet(s)
Positive
"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."
Latest Snippet(s)
Positive
"Monitoring care and treatment The practice had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."
Positive
"• Staff were clear on their roles and accountabilities in respect of prescribing and dispensary management quality improvement safeguarding and infection prevention and control."
Latest Snippet(s)
Positive
"• Clinical audit had a positive impact on quality of care and outcomes for patients."
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"• The practice considered and understood the impact on the quality of care of service changes or developments."
2015-08-06 Snippet(s)
Positive
"There was a strong collaboration and support across all the staff and a common focus on improving quality of care and people’s experiences."
Positive
"These demonstrated there was strong collaboration and support across all staff with a common focus on improving quality of care and people’s experiences."
Positive
"This report describes our judgement of the quality of care at this service."
2015-08-06 Snippet(s)
Positive
"An infection control policy and supporting procedures were available for staff to refer to which enabled them to plan and implement measures to control infection."
Neutral
"The practice had a lead for infection control who had undertaken further training to enable them to provide advice on the practice infection control policy and carry out staff training."
Neutral
"All staff received induction training about infection control specific to their role."
Neutral
"Personal protective equipment including disposable gloves aprons and coverings were available for staff to use and staff were able to describe how they would use these to comply with the practice’s infection control policy."
Neutral
"We looked at some of these policies and procedures which included those covering safeguarding infection control recruitment all of which had been regularly updated in light of changing guidance and legislation."
Neutral
"For example there was a lead nurse for infection control and a GP partner acting as lead for safeguarding children and adults."