Latest Snippet(s)
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
Neutral
"Some patients felt that the seating arrangements in the waiting area might compromise their privacy at the reception desk."
2015-02-19 Snippet(s)
Positive
"Staff we spoke with were aware of the importance of providing patients with privacy and information was available to help patients understand the care available to them."
Positive
"Patients said their privacy and dignity was maintained."
Neutral
"All patient appointments were conducted in the privacy of a consultation or treatment room."
Neutral
"There were privacy curtains for use during physical and intimate examinations and a chaperone service was available."
Latest Snippet(s)
Positive
"Track record on safety The practice had a good track record on safety."
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"• All staff received uptodate safeguarding and safety training appropriate to their role."
Positive
"• There was a strong emphasis on the safety and wellbeing of all staff."
Positive
"Practice leaders had oversight of safety alerts incidents and complaints however arrangements to evidence staff learning and review of action were incomplete."
Positive
"Although themes were identified and action taken to improve safety in the practice we saw no evidence that the action taken was then reviewed."
Positive
"• Staff told us the practice acted on and learned from external safety events as well as patient and medicine safety alerts and we saw a tracker of the action taken in response to alerts."
Positive
"• There were comprehensive risk assessments in relation to safety issues."
Positive
"• The practice monitored and reviewed safety using information from a range of sources."
Neutral
"At this inspection we found: • The practice had clear systems to manage risk so that safety incidents were less likely to happen."
2015-02-19 Snippet(s)
Positive
"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events."
Positive
"Staff were clear about their responsibilities in reporting any safety incidents."
Positive
"There were mechanisms in place for the prompt management of safety alerts."
Positive
"We saw the practice had a system for managing safety alerts from external agencies."
Positive
"Reliable safety systems and processes including safeguarding All staff at the practice including the receptionists were proactive when following up information received about their patients specifically those who were vulnerable to risk of harm."
Positive
"Monitoring safety and responding to risk The practice team had agreed the requirements for safe staffing levels at the practice."
Neutral
"We asked the practice to consider the safety of this considering there was no audit trail of the request."
Latest Snippet(s)
Positive
"• Due to the high prevalence of Hepatitis C infection associated with drug abuse the Neighbourhood Team had recently commenced a local clinic."
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect discrimination and breaches of their dignity and respect."
2015-02-19 Snippet(s)
Positive
"The staff told us they were able to identify a person in crisis and they knew how to recognise signs of abuse in vulnerable adults and children."
Positive
"Staff had an awareness of how to recognise signs of abuse in vulnerable adults and children."
2015-09-03 Snippet(s)
Positive
"The fridges were not hardwired with no signage to advise staff to leave these plugged in at all times."
2015-02-19 Snippet(s)
Neutral
"New signage was in place on consulting room doors and higher seating was being sourced."
Latest Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"• Staff involved and treated patients with compassion kindness dignity and respect."
Positive
"• The practices GP patient survey results were in line with local and national averages for questions relating to kindness respect and compassion."
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
Positive
"• Staff recognised the importance of people’s dignity and respect."
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect discrimination and breaches of their dignity and respect."
Positive
"Staff reported being treated with compassion and flexibility when their family circumstances were under pressure."
2015-02-19 Snippet(s)
Positive
"Patients told us staff were friendly and they were treated with respect dignity and compassion."
Positive
"The practice had a display of information including how patients could access emotional support including counselling."
Positive
"Patients said their privacy and dignity was maintained."
Latest Snippet(s)
Positive
"• The practice actively promoted equality and diversity."
Neutral
"Staff had received equality and diversity training."
2015-02-19 Snippet(s)
Neutral
"Tackling inequity and promoting equality The new patient list at the practice was open and staff were able to offer appointments to patients including to those with no fixed abode."
Latest Snippet(s)
Positive
"• Information about how to make a complaint or raise concerns was available from reception staff."
Positive
"• The complaint policy and procedures were in line with recognised guidance."
Latest Snippet(s)
Positive
"• Structures processes and systems to support good governance and management were clearly set out understood and effective."
Positive
"Governance arrangements There were formal clear responsibilities roles and systems of accountability to support good governance and management."
Positive
"The governance and management of partnerships joint working arrangements and shared services promoted coordinated personcentred care."
2015-02-19 Snippet(s)
Positive
"Those systems and feedback from staff showed us that strong governance structures were in place The practice used the Quality and Outcomes Framework QOF to measure their performance."
Positive
"Staff meetings were not recorded by doing so would further support governance arrangements and those members of staff who could not attend."
Latest Snippet(s)
Positive
"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."
Latest Snippet(s)
Positive
"Monitoring care and treatment The practice had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."
Positive
"• The practice was actively involved in quality improvement activity."
2015-02-19 Snippet(s)
Positive
"The practice had an ongoing quality improvement plan with the CCG."
Latest Snippet(s)
Positive
"• Clinical prescribing audit had a positive impact on quality of care and outcomes for patients."
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"• The practice considered and understood the impact on the quality of care of service changes or developments."
2015-09-03 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2015-02-19 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"This banding is not a judgement on the quality of care being given by the GP practice; this only comes after a CQC inspection has taken place."
2015-02-19 Snippet(s)
Positive
"An infection control policy and supporting procedures were available for staff to refer to which enabled them to plan and implement control of infection measures."
Neutral
"Cleanliness and infection control A member of the nursing staff led the practice in relation to clinical aspects of infection prevention and control."
Neutral
"All staff received induction training about infection control and annual updates thereafter."