Latest Snippet(s)
Neutral
"We reviewed rotas and found that there were still difficulties with filling planned shifts."
Latest Snippet(s)
Positive
"• There were arrangements and systems to support staff to respond to people with specific health care needs such as end of life care and those who had mental health needs."
Positive
"There were arrangements and systems to support staff to respond to people with specific health care needs such as end of life care and those who had mental health needs."
Positive
"For example support when dealing with callers who had a mental health condition."
Positive
"The provider was also aware of the impact on the mental health and wellbeing of staff due to increased call volumes and wait times for callers."
2021-03-17 Snippet(s)
Positive
"There were arrangements and systems to support staff to respond to people with specific health care needs such as end of life care and those who had mental health needs."
Latest Snippet(s)
Positive
"Learning was also shared through a bimonthly quality newsletter; focussed newsletters such as one for sepsis identification and management; and quality webinars."
Positive
"The criteria included guidance on sepsis and the symptoms that would prompt an urgent response."
2021-03-17 Snippet(s)
Positive
"The criteria included guidance on sepsis and the symptoms that would prompt an urgent response."