What is the Quality of Facilities at Mollison Way Surgery

Positive

"We needed to do this to check how the practice carried out care planning for patients with longer term conditions and those requiring palliative care."

Positive

"Patients commented positively on the care and professionalism of individual members of staff including some of the GPs the practice nurse the phlebotomist and the reception staff."

Positive

"• The practice nurse was the infection prevention and control IPC clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"The practice liaised with the extended nurse practitioner who was attached to several practices in the area and who conducted home visits and updated the care plans of patients with complex needs."

Positive

"The practice had access to an enhanced nurse practitioner who was attached to a number of local practices and who visited housebound patients and updated their care plans with them."

Positive

"The health care assistant GPs and clinical pharmacist were involved in diabetic reviews alongside the local diabetic specialist nurse and local education courses for patients who had been recently diagnosed."

Neutral

"During our visit we: • Spoke with a range of staff including two GPs including the local lead the clinical pharmacist the practice nurse the practice manager and reception staff."

Neutral

"The pharmacist s responsibilities included carrying out a programme of audit medicines reviews liaising with the local extended nurse practitioner and CCG prescribing team and attending home visits if required."

Neutral

"GPs the pharmacist nurse and administration staff had lead roles in key areas."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"Monitoring risks to patients There were procedures for assessing monitoring and managing risks to patient and staff safety."

Positive

"• Reviewed documentary evidence for example practice policies; written protocols and guidelines; audit reports; patient complaint files; meeting notes; and monitoring checks."

Positive

"• There were processes for handling repeat prescriptions which included the review of high risk medicines and associated monitoring checks."

Positive

"• The practice monitored that these guidelines were followed through risk assessments records reviews performance monitoring and audit."

Positive

"The provider had developed a performance dashboard monitoring a range of clinical indicators associated with the effective management of longer term conditions."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• The practice had a system for monitoring repeat prescribing for patients receiving medicines for mental health needs."

Neutral

"There were cleaning schedules and monitoring systems in place which included cleaning schedules and logs for the clinical equipment kept in each consultation room."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"The practice is fully accessible and has a disabled parking space in front of the building."

Positive

"The practice is registered with the Care Quality Commission to provide the regulated activities of diagnostic and screening services; family planning; maternity and midwifery services; and treatment of disease disorder or injury."

Positive

"There were early and ongoing conversations with these patients about their end of life care as part of their wider treatment and care planning."

Neutral

"The practice ensured that end of life care was delivered in a coordinated way which took into account the needs of different patients including those who may be vulnerable because of their circumstances."

Neutral

"• The practice had additionally carried out some clinical audit work including completed audit cycles and had plans to focus further work on diabetes in the coming month."

Positive

"• There was a health and safety policy available."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"• The practice nurse was the infection prevention and control IPC clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"• Staff received mandatory training that included safeguarding fire safety awareness basic life support infection prevention and control equality and diversity and information governance."

Neutral

"There were cleaning schedules and monitoring systems in place which included cleaning schedules and logs for the clinical equipment kept in each consultation room."