What is the Quality of Safety at Belmont & Sherburn Medical Group

Positive

"Patients who were carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation were signposted to the relevant services."

Positive

"Kindness respect and compassion Staff treated patients with kindness respect and compassion."

Positive

"• Staff involved and treated patients with compassion kindness dignity and respect."

Positive

"Privacy and dignity The practice respected and promoted patients’ privacy and dignity."

Positive

"• Staff recognised the importance of patients’ dignity and respect."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • With the exception of the dispensary standard operating procedures practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."

Positive

"Results from the national GP patient survey showed patients were happy with how they were treated and that this was with compassion dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"Patients told us they felt the staff were helpful caring and treated them with dignity and respect."

Positive

"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"We were told how everyone responded with compassion when patients needed help and how they were provided support when required."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"Good As part of our inspection process we also look at the quality of care for specific population groups."

Positive

"• Clinical audit had a positive impact on quality of care and outcomes for patients."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Privacy and dignity The practice respected and promoted patients’ privacy and dignity."

Positive

"They told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"Track record on safety The practice had a good safety record."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • With the exception of the dispensary standard operating procedures practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"The practice learned and shared lessons identified themes and took action to improve safety in the practice."

Positive

"• All staff received uptodate safeguarding and safety training appropriate to their role."

Positive

"The practice learned from external safety events as well as patient and medicine safety alerts."

Positive

"Staff received safety information for the practice as part of their induction and refresher training."

Positive

"• There were comprehensive risk assessments in relation to safety issues."

Positive

"• There was a system for receiving and acting on safety alerts."

Positive

"• There was an emphasis on the safety and wellbeing of staff."

Neutral

"• The practice had clear systems to manage risk so that safety incidents were less likely to happen."

Neutral

"• The practice conducted safety risk assessments and had a number of safety policies which were regularly reviewed and communicated to staff."

Neutral

"This helped the practice to understand risks and gave a clear accurate and current picture that led to safety improvements."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."

Positive

"We reviewed safety records incident reports and minutes of meetings where these were discussed."

Positive

"The practice used the National Reporting and Learning System NRLS eForm to report patient safety incidents."

Positive

"There was a health and safety policy available."

Neutral

"Overview of safety systems and processes The practice had defined systems processes and practices in place to keep people safe which included: • Arrangements were in place to safeguard adults and children from abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."

Neutral

"• The practice had an induction programme for newly appointed members of staff that covered such topics as safeguarding fire safety health and safety and confidentiality."

Positive

"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Neutral

"Overview of safety systems and processes The practice had defined systems processes and practices in place to keep people safe which included: • Arrangements were in place to safeguard adults and children from abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."

Positive

"Staff had received equality and diversity training Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."

Positive

"• The practice actively promoted equality and diversity."

Positive

"• Information about how to make a complaint or raise concerns was available and it was easy to do."

Neutral

"For example following a complaint about a medical report changes to the processes were implemented to ensure these were prepared and issued on a timely basis."

Positive

"• Structures processes and systems to support good governance and management were clearly set out understood and effective."

Positive

"Staff had received equality and diversity training Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"The practice had a number of policies and procedures to govern activity and they held regular governance meetings."

Neutral

"• Staff received training that included: safeguarding fire procedures and basic life support and information governance awareness."

Positive

"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."

Positive

"• The practice was involved in quality improvement activity."

Positive

"Clinical audits were carried out to demonstrate quality improvement and all relevant staff were involved to improve care and treatment and patient outcomes."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella."

Positive

"The practice manager was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Neutral

"There was an infection control policy in place and staff had received up to date training."

Neutral

"Annual infection control audits were undertaken and we saw evidence that action was being taken to address the improvements identified."