What is the Quality of Safety at Dr Peter Linn

Positive

"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"Staff told us that if they had any concerns or observed any instances of discriminatory behaviour or where patients’ privacy and dignity was not being respected they would raise these with the practice manager."

Neutral

"Staff and patients told us that all consultations and treatments were carried out in the privacy of a consulting room."

Positive

"Learning and improvement from safety incidents We looked at systems in place from learning and improving following receipt of safety incidents."

Positive

"All staff were fully trained on the system and commented positively about the system’s safety and ease of use."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"The practice had spoken with the door manufacturers and commissioned safety alterations to the door to mitigate the risk of further children being injured."

Positive

"For example reported incidents and national patient safety alerts as well as comments and complaints received from patients."

Positive

"We reviewed safety records and incident reports."

Positive

"National patient safety alerts were disseminated by the practice manager to the practice staff including dispensary staff."

Positive

"Reliable safety systems and processes including safeguarding The practice had systems to manage and review risks to vulnerable children young people and adults."

Positive

"The practice also had a health and safety policy."

Positive

"Health and safety information was displayed for staff to see."

Positive

"The practice was considering appointing a health and safety representative."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Staff knew how to recognise signs of abuse in older people vulnerable adults and children."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"They said staff treated them with dignity and respect."

Positive

"The practice had responded to the concerns and explained the change of funding in respect of the phlebotomy service."

Positive

"Disposable curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"Staff told us that if they had any concerns or observed any instances of discriminatory behaviour or where patients’ privacy and dignity was not being respected they would raise these with the practice manager."

Positive

"We were shown the staff handbook that was available to all staff which included sections on equality and harassment and bullying at work."

Positive

"Tackling inequity and promoting equality The practice had recognised the needs of different groups in the planning of its services."

Neutral

"The practice staff had not undertaken equality and diversity training."

Positive

"We saw that information was available to help patients understand the complaints system on the patient complaint forms reception notice board and on the waiting room notice board."

Positive

"For example we found following one complaint a change in the procedure and guidance to staff about giving patients information about treatments they may require."

Positive

"Patients we spoke with were not aware of the process to follow if they wished to make a complaint but were happy to approach staff."

Positive

"We saw minutes of monthly governance meetings where new guidelines were disseminated the implications for the practice’s performance and patients were discussed and required actions agreed."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Neutral

"Staff were invited to sign the information governance and confidentiality policy staff to show they had read and understood the content."

Neutral

"The practice held monthly governance meetings."

Neutral

"The practice had gathered feedback from staff through daily informal discussions appraisals and meetings such as the reception team meetings staff meetings and monthly governance meetings."

Positive

"A PPG is a group of patients registered with a practice who work with the practice to improve services and the quality of care Carers were identified at point of registration and if later by staff when disclosures are made."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Cleanliness and infection control We observed the premises to be visibly clean and tidy."

Positive

"For example there was a lead nurse for infection control and GPs led on specialist areas of care."

Positive

"An infection control policy and supporting procedures were available for staff to refer to which enabled them to plan and implement measures to control infection."

Neutral

"The practice had a lead for infection control who had undertaken further training to enable them to provide advice on the practice infection control policy and carry out staff training."

Neutral

"All staff received induction training about infection control specific to their role and received annual updates."

Neutral

"For example personal protective equipment including disposable gloves aprons and coverings were available for staff to use and staff were able to describe how they would use these to comply with the practice’s infection control policy."

Positive

"We saw records were incomplete with no review dates given of sign off as complete by a senior partner or the practice manager."

Neutral

"Staff were invited to sign the information governance and confidentiality policy staff to show they had read and understood the content."