What is the Quality of Safety at Eve Hill Medical Practice

Positive

"They also told us they were satisfied with the care provided by the practice; patients said their dignity and privacy was respected and staff were described as friendly helpful and caring."

Positive

"• Curtains and screens were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The practice effectively monitored patient safety alerts; safety alerts were disseminated by the practice manager and records were kept to demonstrate action taken."

Positive

"• The practice had a comprehensive induction programme for newly appointed members of staff that covered such topics as safeguarding infection control fire safety health and safety and confidentiality."

Positive

"These included systems for reporting incidents near misses positive events and national patient safety alerts as well as comments and complaints received from patients."

Positive

"These included systems for reporting incidents near misses positive events and patient safety alerts as well as comments and complaints received from patients."

Positive

"These roles included managing recall systems scheduling clinical reviews managing patient safety alerts and medicines management."

Positive

"The practice were heavily involved in a number of research studies including observational studies aiming to identify symptoms and examination findings that were most accurate for early identification of specific cancers various cardiovascular safety profile related studies and selfmonitoring for patients with hypertension."

Neutral

"Significant events safety alerts comments and complaints were a regular standing item on the practice meeting agendas."

Neutral

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep people safe and safeguarded from abuse."

Neutral

"There was a health and safety policy and the practice had risk assessments in place to monitor safety of the premises."

Positive

"• Arrangements were in place to safeguard adults and children from abuse that reflected relevant legislation and policies were accessible to all staff."

Positive

"Risk assessments covered fire risk and risks associated with infection control such as the control of substances hazardous to health and legionella."

Positive

"• A GP and a practice nurse were the infection control leads; they regularly liaised with the local infection prevention team to keep up to date with best practice."

Positive

"• The practice had a comprehensive induction programme for newly appointed members of staff that covered such topics as safeguarding infection control fire safety health and safety and confidentiality."

Neutral

"Staff had received up to date infection control training and the training was also incorporated in to the induction programme for new staff members."

Positive

"They also told us they were satisfied with the care provided by the practice; patients said their dignity and privacy was respected and staff were described as friendly helpful and caring."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"We noticed that members of staff were courteous and helpful to patients both attending at the reception desk and on the telephone and that people were treated with dignity and respect."

Positive

"We observed a strong patientcentred culture and we saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"• We observed a strong patientcentred culture and we saw that staff treated patients with kindness and respect."

Positive

"• Curtains and screens were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• The practice had a regular programme of practice meetings and there was an overarching governance framework which supported the delivery of the practice’s strategy and good quality care."

Positive

"Governance arrangements • The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"The audits demonstrated quality improvement and improvements to patient care and treatment."

Positive

"The audits demonstrated quality improvement and staff were actively engaged to monitor and improve patient outcomes."

Positive

"This report describes our judgement of the quality of care at this service."