What is the Quality of Safety at Corbett Medical Practice

Positive

"The PPG members told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations and treatments."

Positive

"• The practice gave high priority to quality and safety and had a strong vision and dynamic approach to developing the practice."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and Legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"Overview of safety systems and processes The practice had clearly defined and established systems processes and practices to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements."

Positive

"• The practice valued information about safety highly and used it to promote learning and improvement."

Positive

"• The practice had clear safeguarding systems to help ensure the safety of children and adults whose circumstances might make them vulnerable and had put these into practice when necessary."

Positive

"There was a robust system to act upon patient safety alerts issued by external agencies for example from the Medicines and Healthcare products Regulatory Agency MHRA."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Positive

"The practice had systems in place for knowing about notifiable safety incidents."

Neutral

"It covered such topics as safeguarding infection prevention and control dealing with specimens reception protocols fire safety health and safety and confidentiality."

Positive

"• Staff had received training and knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Overview of safety systems and processes The practice had clearly defined and established systems processes and practices to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements."

Positive

"• The practice was proactive in providing confidential information about domestic abuse and sexual violence."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and Legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The practice nurse manager was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"We observed that staff were friendly polite and helpful to patients and treated them with dignity and respect."

Positive

"• Patients told us that they were treated with compassion dignity and respect and that they were involved in decisions about their care and treatment."

Positive

"The PPG members told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Two comment cards specifically referred to the excellent care and kindness shown to patients with dementia."

Positive

"Much appreciation was expressed for the kindness of all staff and the willingness of GPs to listen to patients."

Positive

"Patients emphasised the level of care compassion and professionalism of the clinical staff."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations and treatments."

Positive

"The standing agenda included items such as significant event reviews complaint reviews safeguarding information end of life reviews unplanned admissions reviews medicines management and training for enhanced services provision."

Neutral

"• Staff received training that included safeguarding fire procedures basic life support and information governance awareness."

Positive

"This report describes our judgement of the quality of care at this service."