What is the Quality of Safety at The White Cliff Medical Centre

Positive

"Track record on safety The practice had a good safety record."

Positive

"The practice learned and shared lessons identified themes and took action to improve safety in the practice."

Positive

"For example the practice was reviewing clinical records to ensure safe prescribing practices in response to medicine safety alerts."

Positive

"• All staff received uptodate safeguarding and safety training appropriate to their role."

Positive

"• There was a strong emphasis on the safety and wellbeing of all staff."

Positive

"The practice learned from external safety events as well as patient and medicine safety alerts."

Positive

"• The practice were embedding systems to ensure the consistent actioning of safety information including the revisiting of previous alerts."

Positive

"The practice did not have established systems in place to ensure the timely actioning of historical safety alerts."

Positive

"• The practice conducted safety risk assessments."

Positive

"It had a suite of safety policies which were regularly reviewed and communicated to staff."

Positive

"Staff received safety information for the practice as part of their induction and refresher training."

Positive

"The dispensary had conducted audits in response to safety alerts."

Positive

"• There were risk assessments in relation to safety issues."

Positive

"• There was a system for receiving and acting on recent safety alerts."

Positive

"However the practice had not reviewed clinical records in response to historical safety alerts."

Positive

"Governance arrangements The practice had appointed responsibilities roles and were establishing and trying to embed systems of accountability to support good governance and management."

Positive

"– Good As part of our inspection process we also look at the quality of care for specific population groups."

Positive

"• The practice told us they intended to use their clinical audits to inform changes to their practice and believed this would have a positive impact on quality of care and outcomes for patients."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Privacy and dignity The practice respected and promoted patients’ privacy and dignity."

Positive

"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."

Positive

"Kindness respect and compassion Staff treated patients with kindness respect and compassion."

Positive

"Privacy and dignity The practice respected and promoted patients’ privacy and dignity."

Positive

"• Staff recognised the importance of patients’ dignity and respect."

Positive

"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."

Positive

"• Staff understood their responsibilities in respect of performing specific roles in response to continuity plans."

Positive

"• The practice actively promoted equality and diversity."

Neutral

"• Staff understood patients’ personal cultural social and religious needs and had undertaken equality and diversity training."

Neutral

"Staff had received equality and diversity training."

Positive

"• The complaint policy and procedures were in line with recognised guidance."

Positive

"• Information about how to make a complaint or raise concerns was available and it was easy to do."

Positive

"• Quality and sustainability were discussed in relevant meetings."

Positive

"The practice had undertaken quality improvement activity to ensure patients were receiving treatment in line with current best practice on atrial fibrillation."