What is the Quality of Care at High Street Surgery

Positive

"• Patients at risk of dementia were identified and offered an assessment."

Positive

"For example they had undertaken an audit of patient with dementia to ascertain if they had identified and supported their carers."

Neutral

"People experiencing poor mental health including people with dementia The practice is rated as requires improvement for the care of people experiencing poor mental health including people with dementia."

Neutral

"• There had been three clinical audits commenced in the last two years in areas such as dementia minor ops and medicines management."

Positive

"The practice offered proactive personalised care to meet the needs of the older people in its patient population and had a range of enhanced services for example in dementia and end of life care."

Positive

"Requires improvement ––– People experiencing poor mental health including people with dementia The provider was rated as requires improvement for safety and responsive."

Positive

"For example for those reviewing patients with longterm conditions had undertaken training in areas such as diabetes and wound care."

Positive

"• Data from the Quality and Outcomes Framework QOF showed performance for diabetes related indicators were comparable with local and national averages."

Neutral

"A wide range of services and clinics are offered by the practice including: asthma diabetes minor surgery and antenatal clinics."

Positive

"The nurse prescriber and nurse practitioner are qualified nurses who have undertaken advanced education and training in the assessment and treatment of patients suffering from a wide range of common or minor illnesses including diabetes and chronic obstructive pulmonary disease COPD respiratory medicine and cardiology heart related diseases."

Positive

"The practice nurses run clinics for longterm health conditions such as asthma or diabetes minor ailment clinics and carry out cervical smear testing."

Positive

"• Staff interviewed had a good understanding of how to support patients with mental health needs and dementia."

Positive

"• Performance for mental health related indicators were better than local and national averages in some areas of care."

Positive

"The population groups are: • older people • people with longterm conditions • families children and young people • working age people including those recently retired and students • people whose circumstances may make them vulnerable • People experiencing poor mental health including people with dementia."

Positive

"The practice specifically considered the physical health needs of patients with poor mental health and dementia."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those living with dementia."

Neutral

"People experiencing poor mental health including people with dementia The practice is rated as requires improvement for the care of people experiencing poor mental health including people with dementia."

Neutral

"• The practice had a system for monitoring repeat prescribing for patients receiving medicines for mental health needs."

Neutral

"• The practice had information available for patients experiencing poor mental health about how they could access various support groups and voluntary organisations."

Neutral

"• Performance for mental health related indicators was comparable to the national average."

Positive

"Requires improvement ––– People experiencing poor mental health including people with dementia The provider was rated as requires improvement for safety and responsive."

Positive

"The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those with dementia."

Positive

"Staff had received training on how to care for patients with mental health needs and dementia."

Neutral

"The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Neutral

"A wide range of services and clinics are offered by the practice including: asthma diabetes minor surgery and antenatal clinics."

Positive

"The practice nurses run clinics for longterm health conditions such as asthma or diabetes minor ailment clinics and carry out cervical smear testing."

Neutral

"There would be the opportunity for ‘nonhealth’ services such as Citizens Advice Bureau housing advice debt advice disability advisers and the voluntary sector for support to be available at the Centre."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"The practice nurses provide care and support for health issues such as family planning healthy living advice blood pressure checks and dressings."

Positive

"The healthcare assistants support practice nurses with their daily work and carry out tasks such as phlebotomy taking blood blood pressure measurement dressings and NHS Health Checks."

Positive

"Information about patients’ outcomes was used to make improvements such as the introduction of local use of tests to detect urinary tract infections in patients."