What is the Quality of Safety at Dr LM Wright and Partners

Positive

"The three members of the patient participation group we spoke with told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology and were told about any actions to improve processes and reduce the chance of same thing happening again."

Positive

"The practice had a variety of other risk assessments to monitor the safety of the premises such as control of substances hazardous to health infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The practice had systems for knowing about notifiable safety incidents and shared this information with staff to ensure appropriate action was taken."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices to keep patients safe and safeguarded from abuse which included: • Arrangements to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and effective systems for reporting and recording significant events."

Positive

"• Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"• When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology."

Positive

"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."

Positive

"There was a health and safety policy available with a poster in the reception office which identified health and safety representatives."

Positive

"The practice had systems for knowing about notifiable safety incidents When there were unexpected or unintended safety incidents: • The practice gave affected people reasonable support truthful information and a verbal and written apology • They kept written records of verbal interactions as well as written correspondence."

Positive

"We also saw evidence to show that medicines safety alerts and recalls were received and acted upon."

Neutral

"For example significant events or incidents and national patient safety alerts as well as comments and complaints received from patients or other providers."

Neutral

"Subjects covered included: safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices to keep patients safe and safeguarded from abuse which included: • Arrangements to safeguard children and vulnerable adults from abuse that reflected relevant legislation and local requirements."

Positive

"The practice had a variety of other risk assessments to monitor the safety of the premises such as control of substances hazardous to health infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"However infection prevention duties were shared equally across the nursing team and they maintained a combination of daily weekly and monthly checks alongside an annual infection control audit."

Neutral

"• These included patients receiving palliative care those at risk of developing a longterm condition carers and those requiring advice on their diet smoking and alcohol cessation."

Positive

"For example the practice had responded to concerns about confidentiality in the waiting room by adding signage to remind patients about confidentiality and a radio was playing to make confidential conversation more difficult to overhear."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"The three members of the patient participation group we spoke with told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Results from the national GP patient survey showed patients who responded felt they were treated with compassion dignity and respect."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"For example after investigating a complaint about waiting times during walk in clinics the practice reviewed their protocols and introduced a system to provide patients with an estimated waiting time."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"This report describes our judgement of the quality of care at this service."