What is the Quality of Safety at Dr Monella & Partners

Positive

"They also told us they were very satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a bacterium which can contaminate water systems in buildings."

Positive

"• Lessons were shared via meetings or email to ensure that relevant personnel were informed and action was taken to improve safety in the practice."

Positive

"The practice had systems in place for knowing about notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken."

Positive

"Lessons were shared via meetings or email to ensure that relevant personnel were informed and action was taken to improve safety in the practice."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"• When there were unintended or unexpected safety incidents patients received reasonable support open and truthful information and a written apology."

Positive

"When there were unintended or unexpected safety incidents patients received reasonable support open and truthful information and a written apology."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Positive

"The practice had systems in place for knowing about notifiable safety incidents When there were unexpected or unintended safety incidents: • The practice gave affected people reasonable support truthful information and a verbal and written apology • They kept written records of verbal interactions as well as written correspondence."

Neutral

"It covered such topics as safeguarding fire safety health and safety and confidentiality."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"• Ensure that infection control was addressed as part of the practice induction programme for all staff."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a bacterium which can contaminate water systems in buildings."

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Neutral

"There was an infection control protocol in place."

Neutral

"We saw evidence of infection control training for staff although the training records were not always dated."

Neutral

"Some of the staff we spoke to stated that infection control was not incorporated into the induction programme."

Neutral

"Annual infection control audits were undertaken."

Positive

"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"We also heard of many acts of kindness by members of staff in their own time which supported patients to receive the high quality of physical and emotional care and support that the practice continually strove to achieve."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"We observed members of staff were courteous and very helpful to patients and treated them with dignity and respect."

Positive

"They also told us they were very satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"In addition we noted many individual acts of care compassion and kindness towards patients by members of the practice team often in their own time."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"All regulations in this respect have been met."

Positive

"They held monthly meetings and offered emotional support as well as a confidential parent forum."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Another commented that their dignity was maintained and they felt listened to."

Positive

"For example a complaint in relation to delayed administration processes led to the practice funding additional typing hours and closer monitoring of those administration processes."

Positive

"One complaint was found to be completely upheld five partially upheld and one not upheld."

Positive

"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"• The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Neutral

"• All staff received training that included: safeguarding fire procedures basic life support and information governance awareness."

Positive

"There was strong collaboration and support between all staff and a common focus on improving quality of care and quality of life for all patients."

Positive

"• The Partners at the practice recognised that without strong leadership they would be unable to deliver the quality of care to which they aspired."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"There was strong collaboration and support between all staff and a common focus on improving quality of care and quality of life for all patients."

Positive

"Improving andor maintaining quality of life was seen as a key element of a patient’s wellbeing and health and a patients emotional and social needs were viewed as being as important as their physical needs."