What is the Quality of Facilities at Dr Monella & Partners

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Neutral

"The team included a GP specialist adviser a second CQC inspector a practice nurse specialist adviser and a practice manager specialist adviser."

Positive

"Areas for improvement Action the service SHOULD take to improve • Establish systems and processes to facilitate the efficient ongoing monitoring of staff training and registration with professional bodies."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"For example a complaint in relation to delayed administration processes led to the practice funding additional typing hours and closer monitoring of those administration processes."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"The areas where the provider should make improvements are: • Establish systems and processes to facilitate the efficient ongoing monitoring of staff training and registration with professional bodies."

Neutral

"The relevant clinical lead then took any action or monitoring required."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Neutral

"These included health checks for new patients and a Health Promotion Clinic offering a variety of health checks and monitoring including weight management."

Neutral

"This group was set up by a patient and his or her family to deliver arts crafts excursions and other activities for members."

Neutral

"• The practice engaged with a community organisation focussed on providing physical and mental activities and learning for older people."

Positive

"• The practice offered care to residents of a local residential mental health care facility."

Neutral

"• The following services were available at the surgery: Phlebotomy; Anticoagulation; NHS Health Checks; Minor Surgery and Joint injections;Family Planning; Full range of immunisations Children Flu Shingles etc.;Travel clinic; Diabetic clinic; Asthma clinic; COPD clinic; Smoking Cessation; Ambulatory BP; Complex wound care including Dopplers."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Neutral

"It covered such topics as safeguarding fire safety health and safety and confidentiality."