What is the Quality of Safety at The Village Group Practice, Armthorpe Surgery & Auckley Surgery

Positive

"In particular: • Written premises health and safety and security risk assessments had not been carried out other than for fire safety and Legionella."

Positive

"The registered persons had not done all that was reasonably practicable to mitigate risks to the health and safety of service users receiving care and treatment."

Positive

"Information about safety was recorded monitored appropriately reviewed and addressed."

Positive

"The practice building was clean and systems were in place to oversee the safety of the building."

Positive

"Monitoring safety and responding to risk The practice had systems processes and policies to manage and monitor risks to patients staff and visitors to the practice."

Positive

"Learning and improvement from safety incidents The practice had systems in place for reporting recording and monitoring significant events incidents and accidents."

Positive

"The practice looked at safety incidents and where concerns had been raised they looked at how this could have been managed better or avoided."

Positive

"These included reported incidents national patient safety alerts clinical audits comments and complaints received from patients."

Positive

"We reviewed safety records incident reports and saw evidence in minutes of clinical meetings where these were discussed."

Positive

"Reliable safety systems and processes including safeguarding The practice had systems to manage and review risks to children young people and adults whose circumstances may make them vulnerable."

Positive

"• Staff dealt with patients with kindness and respect and involved them in decisions about their care."

Positive

"There was an impact on the inspection in respect of the merger as some records could not be separated to ensure the evidence could be attributed solely to The Village Practice."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"They told us they were satisfied with the level of care provided by the practice and said their privacy and dignity were respected."

Positive

"Curtains were provided in consulting and treatment rooms so that patients’ privacy and dignity was maintained."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"We based our judgement of the quality of care at this service on a combination of: • what we found when we inspected • information from our ongoing monitoring of data about services and • information from the provider patients the public and other organisations."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"They told us they were satisfied with the level of care provided by the practice and said their privacy and dignity were respected."

Positive

"Curtains were provided in consulting and treatment rooms so that patients’ privacy and dignity was maintained."

Neutral

"Staff and patients told us all consultations were carried out in the privacy of a consulting room."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Cleanliness and infection control We found the premises to be clean and tidy."

Positive

"There was a nominated lead for infection control who could support staff regarding any infection control issues."

Neutral

"For example there was a lead for infection control and safeguarding within the practice."

Positive

"The practice held a safeguarding register and held regular multidisciplinary meetings with other professionals such as the health visitor to discuss concerns and share information about children and adults whose circumstances may make them vulnerable who were registered at the practice."

Positive

"The practice leaflet also sign posted patients to the complaints leaflet."

Positive

"Tackling inequity and promoting equality The practice had recognised the needs of the different population groups in the planning of its services."

Positive

"We were able to review a range of policies including confidentiality information governance and complaints."