What is the Quality of Care at Botesdale Health Centre

Positive

"Patients with learning disabilities and those with dementia were supported to make decisions through the use of care Are services effective?"

Positive

"A register of dementia patients was being maintained and their condition regularly reviewed through the use of care plans."

Positive

"The more vulnerable patients such as the elderly with complex needs patients with long term conditions and those suffering from dementia were monitored regularly through the use of care plans."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice was aware of the number of patients they had registered who were suffering from dementia and additional support was offered."

Neutral

"This included information so staff were aware of any relevant issues when patients attended appointments; for example patients diagnosed with dementia or children subject to child protection plans."

Positive

"These were extended when necessary for patients with learning disabilities longterm conditions patients suffering from poor mental health or those with complex needs."

Positive

"Patients were signposted to support organisations such as the mental health charity MIND and the community psychiatric nurse for provision of counselling and support."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice was aware of the number of patients they had registered who were suffering from dementia and additional support was offered."

Positive

"The GPs told us they led in specialist clinical areas such as mental health and cancer."

Neutral

"If the service was unable to meet the patient’s needs they could refer the patient to trained counsellors and mental health support."

Positive

"They kept a register of all patients with a learning disability and were aware of the numbers that had registered with them."

Neutral

"They also checked that all routine health checks were completed for longterm conditions such as asthma and hypertension and the latest prescribing guidance was being used."

Neutral

"For example asthma and diabetes monitoring and administration of childhood and travel vaccines."

Positive

"Designated leads included infection control chronic disease management such as diabetes pharmacydispensing safeguarding complaint handling and health and safety."

Neutral

"The nurses supported this work but led on chronic obstructive pulmonary disorder smoking cessation hypertension and diabetes management."

Neutral

"We found that the practice was achieving the required targets across the areas required of them including child immunisations hypertension diabetes and medication reviews and cervical screening."

Neutral

"All of the GPs within the practice had undergone training relevant to their lead roles such as diabetes management and child safeguarding."

Neutral

"For example asthma and diabetes monitoring and administration of childhood and travel vaccines."

Neutral

"The nurses supported this work but led on chronic obstructive pulmonary disorder smoking cessation hypertension and diabetes management."

Neutral

"We found that the practice was achieving the required targets across the areas required of them including child immunisations hypertension diabetes and medication reviews and cervical screening."

Neutral

"They also checked that all routine health checks were completed for longterm conditions such as asthma and hypertension and the latest prescribing guidance was being used."

Positive

"They kept a register of all patients with a learning disability and were aware of the numbers that had registered with them."

Positive

"The practice was proactive in encouraging patients to receive flu and pneumococcal vaccinations."

Positive

"The practice offered a full range of immunisations for children and flu vaccinations in line with current national guidance."

Positive

"We saw evidence of calibration of relevant equipment; for example weighing scales and blood pressure monitors."