What is the Quality of Care at Calder View Surgery

Positive

"• Staff had received Dementia Friends training and had a good understanding of how to support patients with mental health needs and dementia."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"Annual reviews were supported by the healthcare assistant who had received additional training in diabetes care planning spirometry asthma and chronic obstructive pulmonary disease COPD."

Positive

"• Performance for asthma related indicators was better than the CCG and national averages."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"Annual reviews were supported by the healthcare assistant who had received additional training in diabetes care planning spirometry asthma and chronic obstructive pulmonary disease COPD."

Positive

"• Performance for diabetes related indicators was better than the CCG and national average."

Positive

"Performance for diabetes related indicators was better than the CCG and national average."

Neutral

"• There had been two clinical audits for diabetes and hypertension completed in the last two years."

Neutral

"• There had been two clinical audits for diabetes and hypertension completed in the last two years."

Neutral

"Patients living in this area are ranked as third on the scale of one to ten for deprivation more deprived areas tend to have greater need for health services."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Neutral

"• Data showed that uptake rates for flu vaccinations and screening were better than CCG and national averages."

Positive

"For example diabetic patients attended an initial appointment with the healthcare assistant for height weight blood pressure lifestyle discussion foot and memory assessments which were recorded on the template."

Positive

"The pod was located in a private room where patients could measure their blood pressure weight and pulse."

Positive

"A patient told us that they had recently used the facility and found it useful as a practice nurse had contacted them the following day in response to a high blood pressure reading."

Neutral

"Information about patients’ outcomes was used to make improvements such as ensuring all clinical staff were familiar with blood pressure targets and the provision of a reminder table."

Positive

"• Staff had received Dementia Friends training and had a good understanding of how to support patients with mental health needs and dementia."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of people experiencing poor mental health including those with dementia."

Positive

"People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Positive

"For example a recent vaccine fridge failure was reported and acted upon immediately."

Positive

"In addition an administrative member of staff had undertaken a review to ensure patients taking methotrexate medication were recalled for their annual medication review methotrexate is a medicine used to treat rheumatoid arthritis."