Latest Snippet(s)
Positive
"The practice manager confirmed that fire drills would be carried out on a six monthly basis at both sites as recommended in the fire safety risk assessments."
Positive
"During that inspection we found that the provider had not completed all essential safety checks and risk assessments at the main practice and the branch surgery to ensure the premises are safe."
Positive
"• Records showed that the provider had completed the necessary safety checks and risk assessments at the main practice and the branch surgery to ensure the premises are safe."
Positive
"• Records showed that the necessary safety checks and risk assessments had been completed at the main practice and the branch surgery."
Positive
"• Staff had assessed that the loop cords on the window blinds met the required safety standards and therefore presented no safety risk to staff or patients."
2016-07-05 Snippet(s)
Positive
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep people safe and safeguarded from the risk of abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from the risk of abuse."
Positive
"• Fire safety training had been completed by almost all staff but regular fire drills had not been carried out and emergency lighting tests detailed were not documented in accordance with the practice fire safety policy."
Positive
"• Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"When there were unintended or unexpected safety incidents the practice evidenced a robust system for recording reviewing and learning."
Positive
"• When there were unintended or unexpected safety incidents the practice recorded reviewed and held a meeting for all relevant staff where learning could be shared."
Positive
"We reviewed safety records incident reports and patient safety alerts."
Positive
"Information about safety was recorded monitored reviewed and addressed."
Positive
"• The practice had systems in place for knowing about notifiable safety incidents."
Positive
"There was a lead for health and safety who used an external resource for advice."
Positive
"The practice had systems in place for knowing about notifiable safety incidents."
Positive
"When there were unexpected or unintended safety incidents: • The practice gave affected people reasonable support feedback and a verbal and written apology."
Neutral
"• The practice provided health and safety training that included fire safety."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-07-05 Snippet(s)
Positive
"This included regular clinical audits to monitor and improve the quality of care provided."
Positive
"This report describes our judgement of the quality of care at this service."
2016-07-05 Snippet(s)
Neutral
"Consultations and treatments were carried out in the privacy of a consulting room."
2016-07-05 Snippet(s)
Positive
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep people safe and safeguarded from the risk of abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from the risk of abuse."
Positive
"Staff knew how to recognise signs of abuse in vulnerable adults and children."
2016-07-05 Snippet(s)
Neutral
"The practice had a nominated infection control lead."
Neutral
"There was an infection control policy in place and staff had received infection control training for example training in handwashing and specimen handling."
2016-07-05 Snippet(s)
Positive
"Monthly meetings were held with the involvement of the health visitor to discuss vulnerable children and safeguarding issues."
2016-07-05 Snippet(s)
Positive
"A sign at the reception desk advised patients that a confidential room was available if they wanted to discuss sensitive issues or appeared distressed."
2016-07-05 Snippet(s)
Positive
"• Patients said they were treated with compassion dignity and respect and were involved in decisions about their care and treatment."
Positive
"• Patients said they were treated with dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"• We saw that staff treated patients with kindness and respect and maintained confidentiality."
2016-07-05 Snippet(s)
Neutral
"For example safeguarding and equality and diversity."
2016-07-05 Snippet(s)
Positive
"There was no trend in the nature of complaints and when appropriate the complaint had resulted in a significant event being recorded and reviewed."
2016-07-05 Snippet(s)
Positive
"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."
Positive
"It covered such topics as information governance end of life care and dementia awareness."