What is the Quality of Safety at Friargate Surgery

Positive

"We spoke with six patients who told us they were generally happy with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Measures were in place within the practice to maintain the privacy and dignity of patients and to ensure they felt at ease."

Positive

"• Lessons were shared internally and externally when appropriate to make sure action was taken to improve safety in the practice."

Positive

"There was a health and safety lead within the practice responsible for health and safety issues."

Positive

"Overview of safety systems and processes Robust and well embedded systems processes and practices were in place to help keep patients safe and safeguarded from abuse."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety within the practice."

Positive

"• Staff received training that included: safeguarding fire safety basic life support and information governance."

Positive

"Clinical and nonclinical staff had lead roles in a range of areas such as health and safety prescribing human resources and IT."

Neutral

"These covered areas such health and safety IT fire safety infection control and confidentiality."

Positive

"• Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"These included: • Effective arrangements were in place to safeguard children and vulnerable adults from abuse which reflected local requirements and relevant legislation."

Neutral

"A practice nurse was the lead for infection control within the practice."

Neutral

"There were infection control protocols and policies in place and staff had received up to date training."

Neutral

"These covered areas such health and safety IT fire safety infection control and confidentiality."

Neutral

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."

Positive

"A health care assistant at the practice had attended a sign language course in order to assist in communication."

Positive

"We spoke with six patients who told us they were generally happy with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"Measures were in place within the practice to maintain the privacy and dignity of patients and to ensure they felt at ease."

Positive

"• We saw that staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"Patients also said they felt listened to by staff and they were treated with dignity and respect."

Positive

"These included: • Curtains were provided in consulting rooms to maintain dignity during examinations investigations and treatments."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"• Weekly partner meetings ensured that partners retained oversight of governance arrangements within the practice and achieved a balance between the clinical and business aspects involved with running the practice."

Positive

"There was evidence of quality improvement including clinical audit."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Lessons learned from complaints and concerns and from trend analysis were used to improve the quality of care staff were informed of outcomes."

Positive

"Improvements were made to the quality of care as a result of complaints and concerns and learning from complaints was shared with staff and stakeholders."