What is the Quality of Safety at Dr P A A Wood and Partners

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Records showed that where there were unintended or unexpected safety incidents patients were offered support information about what had happened and apologies where appropriate."

Positive

"• A comprehensive understanding of the performance of the practice was maintained • The practice used information from safety and medicines alerts and development needs to drive a programme of continuous clinical and internal audit which was used to monitor quality and to make improvements."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"Lessons were shared with relevant staff to make sure action was taken to improve safety in the practice."

Positive

"• The practice had processes in place to monitor safety of the premises such as control of substances hazardous to health and legionella Legionella is a bacterium which can contaminate water systems in buildings."

Positive

"There were effective systems in place to manage safety alerts including medicines alerts which were acted upon."

Positive

"This included support and training for all staff on communicating with patients about notifiable safety incidents."

Positive

"The practice had processes in place to review and share any medicines alerts and patient safety alerts received."

Positive

"There was a health and safety policy available which was accessible to all staff electronically."

Positive

"We reviewed safety records incident reports and minutes of meetings where these were discussed."

Positive

"Staff told us about actions they had taken to address safety alerts they had received."

Positive

"Overview of safety systems and processes We saw the practice had robust systems processes and practices in place to keep patients safe and safeguarded from abuse."

Positive

"They also kept up to date with current practice by using topics such as patient safety alerts and medicines alerts which were discussed at practice meetings and attended local events where development was available."

Neutral

"When there were unintended or unexpected safety incidents patients received a verbal and written apology."

Neutral

"It covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"These included arrangements to safeguard children and vulnerable adults from abuse which were in line with local requirements and national legislation."

Positive

"• Staff received appropriate safeguarding training and knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"• The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse and staff had received training relevant to their role."

Neutral

"We saw that current staff had completed infection control training."

Positive

"These meetings included a GP care coordinator community health team representatives community matron district nurse health visitor social work team and the community mental health team where required."

Neutral

"• The health visitor provided a child health clinic at the practice."

Positive

"Patients said they felt the practice staff were helpful friendly caring supportive and treated them with dignity and respect."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Neutral

"For example further to a complaint the practice had reviewed their processes for booking longer appointments to ensure that patients who needed these were planned appropriately to avoid others having to wait an unduly long time."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of good quality care."

Positive

"• The practice had strong and visible clinical and managerial leadership and governance arrangements and staff told us that they were wellsupported and felt valued by the partners."

Neutral

"· All staff had received training that included: safeguarding fire procedures basic life support and information governance awareness."

Positive

"There was evidence of quality improvement including clinical audit."

Positive

"This report describes our judgement of the quality of care at this service."