Latest Snippet(s)
Positive
"Privacy and dignity The practice respected and promoted patients’ privacy and dignity."
2015-06-25 Snippet(s)
Positive
"Curtains were in use in treatment and consulting rooms to maintain patients’ privacy and dignity during investigations and examinations."
Neutral
"Staff and patients told us that all consultations and treatments were carried out in the privacy of a consulting room."
Latest Snippet(s)
Positive
"Track record on safety The practice had a good safety record."
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"The practice learned and shared lessons identified themes and took action to improve safety in the practice."
Positive
"• Most staff received uptodate safeguarding and safety training appropriate to their role."
Positive
"• There was a strong emphasis on the safety and wellbeing of all staff."
Positive
"The practice learned from external safety events as well as patient and medicine safety alerts."
Positive
"• The practice conducted safety risk assessments."
Positive
"It had a suite of safety policies which were communicated to staff."
Positive
"Staff received safety information for the practice as part of their induction and refresher training."
Positive
"• There were comprehensive risk assessments in relation to safety issues."
Positive
"• There was a system for receiving and acting on safety alerts."
Neutral
"• The practice had clear systems to manage risk so that safety incidents were less likely to happen."
Neutral
"This helped it to understand risks and gave a clear accurate and current picture that led to safety improvements."
2015-06-25 Snippet(s)
Positive
"Fire drills were held regularly and fire safety checks were carried out."
Positive
"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events incidents and accidents."
Positive
"There were health and safety policies in place covering subjects such as fire safety manual handling and equipment and risk assessments for the running of the practice."
Positive
"Information about safety was recorded monitored reviewed and addressed."
Positive
"The practice had systems in place to record and circulate safety and medication alerts received into the practice."
Positive
"We reviewed safety records and incident reports and minutes of meetings where these were discussed."
Positive
"National patient safety alerts were disseminated by email to practice staff."
Positive
"Reliable safety systems and processes including safeguarding The practice had systems to manage and review risks to vulnerable children young people and adults."
Positive
"Monitoring safety and responding to risk We found that staff recognised changing risks within the service either for patients using the service or for staff and were able to respond appropriately."
Positive
"On starting staff commenced an induction comprising health and safety incident reporting and fire precautions in addition to further role specific induction training and shadowing of other members of staff."
Neutral
"This included reported incidents national patient safety alerts and complaints some of which were then investigated as significant events."
Latest Snippet(s)
Positive
"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
2015-06-25 Snippet(s)
Positive
"Staff had received relevant role specific training on safeguarding and staff we spoke to could describe how they would identify signs of abuse in older people vulnerable adults and children."
Latest Snippet(s)
Positive
"The practice was actively encouraging patients to sign up for online access."
Latest Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"• Staff involved and treated patients with compassion kindness dignity and respect."
Positive
"Privacy and dignity The practice respected and promoted patients’ privacy and dignity."
Positive
"• Staff recognised the importance of patients’ dignity and respect."
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."
2015-06-25 Snippet(s)
Positive
"The feedback gathered through the inspection process was positive with patients stating they were treated with compassion dignity and respect and were involved in their treatment and care."
Positive
"The vast majority of feedback collected on the day indicated patients were satisfied with the service provided that they were treated with dignity respect and care and that staff were caring professional and approachable."
Positive
"Patientcarer support to cope emotionally with care and treatment Patients said they were given good emotional support by the doctors."
Positive
"The majority of feedback collected on the day indicated patients were satisfied with the service provided that they were treated with dignity and respect and that staff were caring professional and approachable."
Positive
"• Patients were treated with dignity and respect."
Positive
"Curtains were in use in treatment and consulting rooms to maintain patients’ privacy and dignity during investigations and examinations."
Latest Snippet(s)
Positive
"• The practice actively promoted equality and diversity."
Neutral
"Staff had received equality and diversity training."
2015-06-25 Snippet(s)
Positive
"Tackling inequity and promoting equality The buildings accommodated the needs of people with disabilities."
Latest Snippet(s)
Positive
"• The complaint policy and procedures were in line with recognised guidance."
2015-06-25 Snippet(s)
Positive
"The most frequent complaint was difficulty in getting appointments."
Positive
"Information was provided to help people make a complaint and there was evidence of shared learning with staff."
Neutral
"People we spoke to said they would feel comfortable raising a complaint if the need arose."
Latest Snippet(s)
Positive
"• Structures processes and systems to support good governance and management were clearly set out understood and effective."
Positive
"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."
Positive
"The governance and management of partnerships joint working arrangements and shared services promoted interactive and coordinated personcentred care."
Positive
"Issues regarding finance recruitment and some other governance areas are dealt with by the head office team of Intrahealth Limited."
Neutral
"Some of the data in the report related to the previous governance and the practice were aware of this and had an action plan to monitor any issues of concern."
Latest Snippet(s)
Positive
"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."
Latest Snippet(s)
Positive
"Monitoring care and treatment The practice had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."
Positive
"• The practice was actively involved in quality improvement activity."
Latest Snippet(s)
Positive
"Good As part of our inspection process we also look at the quality of care for specific population groups."
Positive
"• Clinical audit had a positive impact on quality of care and outcomes for patients."
Positive
"This report describes our judgement of the quality of care at this service."
2015-06-25 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2015-06-25 Snippet(s)
Positive
"Cleanliness and infection control We observed all areas of the practice to be clean tidy and well maintained."
Neutral
"A number of staff had specific lead roles such as infection control and management of specific conditions."
2015-06-25 Snippet(s)
Positive
"We were told that children who persistently fail to attend appointments for childhood immunisations were followed up with letters and discussed with the health visitor or school nurse."