What is the Quality of Safety at Clifton Court Medical Practice

Positive

"The feedback gathered through the inspection process was positive with patients stating they were treated with compassion dignity and respect and were involved in their treatment and care."

Positive

"The feedback from these patients indicated that they were satisfied with the service provided that they were treated with dignity respect and care and that staff were caring professional and approachable."

Positive

"Patientcarer support to cope emotionally with care and treatment Patients said they were given good emotional support by the doctors and nurses at the practice."

Positive

"Patients said that they were treated with dignity and respect and that staff were caring professional and approachable."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"In doing so they treated patients with respect and courtesy and provide advice on treatment based on clinical need."

Positive

"• Patients were treated with dignity and respect."

Positive

"Curtains were in use in treatment and consulting rooms to maintain patients’ privacy and dignity during investigations and examinations."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Curtains were in use in treatment and consulting rooms to maintain patients’ privacy and dignity during investigations and examinations."

Neutral

"Staff and patients told us that all consultations and treatments were carried out in the privacy of a consulting room."

Positive

"Fire drills were held regularly and fire safety checks were carried out."

Positive

"Risks to safety from changes in demand or disruption to services were assessed planned for and managed effectively."

Positive

"Learning and improvement from safety incidents The practice had a system in place for reporting recording and monitoring significant events incidents and accidents."

Positive

"There were health and safety policies in place covering subjects such as fire safety manual handling and equipment and risk assessments for the running of the practice."

Positive

"Information about safety was recorded monitored reviewed and addressed."

Positive

"The practice had systems in place to circulate safety and medication alerts received into the practice."

Positive

"We reviewed safety records and incident reports and minutes of meetings where these were discussed."

Positive

"Reliable safety systems and processes including safeguarding The practice had systems to manage and review risks to vulnerable children young people and adults."

Positive

"Monitoring safety and responding to risk We found that staff recognised changing risks within the service either for patients using the service or for staff and were able to respond appropriately."

Positive

"On starting staff commenced an induction comprising health and safety and fire precautions in addition to further role specific induction training and shadowing of other members of staff."

Neutral

"This included reported incidents national patient safety alerts and complaints some of which were then investigated as significant events."

Positive

"Staff had received relevant role specific training on safeguarding and staff we spoke to could describe how they would identify signs of abuse in older people vulnerable adults and children."

Positive

"Cleanliness and infection control We observed all areas of the practice to be clean tidy and well maintained."

Neutral

"A number of staff had specific lead roles such as infection control and management of specific conditions."

Positive

"Tackling inequity and promoting equality The buildings accommodated the needs of people with disabilities."

Neutral

"People we spoke to said they would feel comfortable raising a complaint if the need arose."