What is the Quality of Care at Clifton Court Medical Practice

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"The practice also used the computer system to identify patients with specific needs such as those with dementia or who were in need of palliative care and support."

Positive

"They worked with other mental health care professionals to ensure that care for vulnerable older patients in the unit was coordinated effectively."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"The practice also kept registers of other groups such as those receiving palliative care and patients with mental health issues so extra support could be provided."

Positive

"National data showed the practice performed well in carrying out additional health checks and monitoring for those experiencing a mental health problem."

Positive

"Working with colleagues and other services The practice worked with other service providers to meet people’s needs and manage complex cases for instance regular multidisciplinary meetings were held to identify and discuss the needs of those requiring palliative care or those with mental health needs."

Positive

"Where patients with a learning disability or other mental health problems were supported to make decisions this was recorded."

Neutral

"Regular reviews were offered to all patients on the practices mental health register."

Neutral

"For example information on how to access mental health services only covered psychological therapies."

Neutral

"This information was reflected in the services provided for example screening programmes reviews for patients with long term conditions and those with mental health needs."

Positive

"Where patients with a learning disability or other mental health problems were supported to make decisions this was recorded."

Positive

"The practice had a chronic disease management recall system for patients with chronic conditions including cardiovascular disease asthma hypertension strokes diabetes and thyroid disease."

Positive

"The practice kept up to date records of patients with long term conditions such as asthma diabetes and chronic heart disease which were used to arrange annual or as required health reviews."

Positive

"All GP’s we spoke with used national standards for referral for instance two weeks for patients with suspected cancer to be referred and seen."

Positive

"The practice had a chronic disease management recall system for patients with chronic conditions including cardiovascular disease asthma hypertension strokes diabetes and thyroid disease."

Positive

"The practice kept up to date records of patients with long term conditions such as asthma diabetes and chronic heart disease which were used to arrange annual or as required health reviews."

Neutral

"Clinical staff checked that all routine health checks were completed for longterm conditions such as diabetes and the latest prescribing guidance was being used."

Neutral

"Longer appointments could be made available for those with complex needs for instance patients with diabetes or for whom English was not their first language."

Positive

"The practice had a chronic disease management recall system for patients with chronic conditions including cardiovascular disease asthma hypertension strokes diabetes and thyroid disease."

Positive

"Where patients with a learning disability or other mental health problems were supported to make decisions this was recorded."

Positive

"In addition to routine immunisations the practice offered flu vaccinations in line with current national guidance."

Positive

"We saw that other equipment such as blood pressure monitors used in the practice were clean."