What is the Quality of Facilities at The Blackdown Practice

Positive

"GPs were compassionate and closely managed the list of patients receiving palliative care at the end of their lives."

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"The nurse practitioner is able to see patients with minor illness."

Neutral

"The nursing team consists of four female nurses; an independent nurse prescriber and three practice nurses."

Neutral

"For example a patient with communication needs had support from the learning disability nurse specialist at a screening appointment."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"For example recent action taken as a result included: changing the monitoring system for uncollected prescriptions to increase patient safety and follow up where necessary."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"Patients had immediate and easy access to the many types of support available from the charity including information transport assistance support and social activities for vulnerable patients living in the community."

Positive

"This was illustrated by several examples including delivering ‘Just in case’ medicines to a patient whose family were without transport and unable to collect these."

Neutral

"Patients were also able to access transport through this voluntary service to get to and from hospital appointments."

Neutral

"The practice had a rota which ensured that all three sites had GP cover every morning to allow those with limited transport arrangements to attend their nearest site and built in capacity for home visits to take place."

Positive

"Patients had immediate and easy access to the many types of support available from the charity including information transport assistance support and social activities for vulnerable patients living in the community."

Positive

"This included ongoing support onetoone meetings coaching and mentoring clinical supervision and facilitation and support for revalidating GPs."

Positive

"For example there was a shared approach to all health and safety matters with representatives from all staff groups sitting on a committee which oversaw any risks actions and ratified decisions made."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Positive

"The practice had a health and safety committee comprising of representatives from all staff groups including domestic staff."

Positive

"For example the practice had a health and safety committee with representation across all staff groups."

Positive

"Minutes of meetings held every quarter demonstrated that health and safety was given priority and actions taken to mitigate any evolving risks."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"The practice had also set up a pop up message providing cautionary advice about this every time a valproate based medicine was being prescribed by a GP."