What is the Quality of Care at The Blackdown Practice

Positive

"Outstanding – People experiencing poor mental health including people with dementia The practice is rated as outstanding for the care of people experiencing poor mental health including people with dementia."

Positive

"Examples seen included: A member of staff was a dementia friend and current best practice was being disseminated across the practice to make services more accessible for people with dementia."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Neutral

"For example a patient with communication needs had support from the learning disability nurse specialist at a screening appointment."

Positive

"For example nurses reviewing patients with longterm conditions had completed annual training updates covering diabetes asthma and chronic pulmonary diseases."

Positive

"The practice encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"These included: Retinal screening for patients with diabetes to reduce the associated risks with this condition; All three sites were well equipped so that patients could access the same services at branch surgeries such as ear irrigation or regular testing of patients with blood clotting conditions."

Positive

"For example nurses reviewing patients with longterm conditions had completed annual training updates covering diabetes asthma and chronic pulmonary diseases."

Neutral

"• Performance for diabetes related indicators was higher than the national average."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Neutral

"For example a patient with communication needs had support from the learning disability nurse specialist at a screening appointment."

Positive

"Outstanding – People experiencing poor mental health including people with dementia The practice is rated as outstanding for the care of people experiencing poor mental health including people with dementia."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"The population groups are: • Older people • People with longterm conditions • Families children and young people • Working age people including those recently retired and students • People whose circumstances may make them vulnerable • People experiencing poor mental health including people with dementia."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those with dementia."

Positive

"• Performance for mental health related indicators was better than the national average."