Latest Snippet(s)
Positive
"The inspection was conducted to check that improvements planned by the practice to meet legal requirements relating to safety had been made."
2016-05-04 Snippet(s)
Positive
"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."
Positive
"• Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"There were posters in the reception with fire safety instructions and a fire evacuation plan."
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health infection control and legionella."
Positive
"When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."
Positive
"There was a comprehensive health and safety policy that covered all relevant areas."
Positive
"• When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology."
Positive
"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."
Positive
"For example we saw emails relating to safety alerts that had been shared with staff and also discussed at meetings."
Positive
"We also reviewed a folder which had recent safety alerts from MHRA and the NHS."
Positive
"The practice had systems in place for knowing about notifiable safety incidents."
Positive
"When there were unexpected or unintended safety incidents: • The practice gave affected people reasonable support truthful information and a verbal and written apology."
Latest Snippet(s)
Positive
"We also asked the practice to review their processes for infection control procedures ensuring that curtains were changed at appropriate intervals; review the induction process for new staff ensuring that it was up to date and relevant to staff roles and review patients’ access to female GPs."
2016-05-04 Snippet(s)
Positive
"Action the service SHOULD take to improve In addition the provider should: • Review processes for infection control procedures ensuring curtains are changed at the appropriate intervalsas and when necessary."
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health infection control and legionella."
Positive
"In addition the provider should: • Review processes for infection control procedures ensuring curtains are changed at the appropriate intervalsas and when necessary."
Positive
"• The practice nurse and practice manager were the infection control leads who liaised with the local infection prevention teams to keep up to date with best practice."
Neutral
"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."
Neutral
"There was an infection control protocol in place and staff had received up to date training."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-05-04 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2016-05-04 Snippet(s)
Positive
"• Curtains were provided in consulting rooms or consulting rooms had separate private examination rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Positive
"However this was not the extent that privacy was breached."
2016-05-04 Snippet(s)
Positive
"• Staff knew how to recognise signs of abuse in vulnerable adults and children."
2016-05-04 Snippet(s)
Positive
"• Translation services were available through language line although there was no sign or information making patients aware of the service."
2016-05-04 Snippet(s)
Positive
"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Positive
"• Curtains were provided in consulting rooms or consulting rooms had separate private examination rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2016-05-04 Snippet(s)
Positive
"For example one complaint we reviewed related to a complaint about the attitude of a member of staff."
Positive
"For example they had posters displayed on how to make a complaint a comments box and suggestions form."
2016-05-04 Snippet(s)
Positive
"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings."
Neutral
"• Staff received training that included: safeguarding fire procedures basic life support and information governance awareness."