What is the Quality of Facilities at Headley Drive Surgery

Positive

"The practice nurse and the healthcare assistant told us they found these training sessions very useful as it gave them the opportunity to clear their queries and develop their skills."

Positive

"The practice nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"The practice had a system for production of Patient Specific Directions PSD to enable Health Care Assistants to administer vaccines after specific training when a doctor or nurse were on the premises."

Positive

"This incident was discussed with the nurse and the pharmacy to ensure this does not happen again."

Neutral

"The practice has access to one doctor consultation room one nurse consultation room and two medical student consultation rooms on the ground floor."

Neutral

"The practice also had bimonthly practice nurse forum which involved the practice nurses from all three practices."

Neutral

"The practice nurse provided home visits to monitor patients with long term conditions who were not able to attend the surgery for example performing diabetes checks."

Positive

"• The practice provided a phlebotomy service at the practice which suited older patients who may have difficulty in getting to the hospital and the service also improved monitoring of patients with long term conditions."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• The practice provided a phlebotomy service electrocardiography and spirometry to improve monitoring of patients with long term conditions."

Positive

"The practice used a risk stratification tool that analysed medicine interactions and blood result anomalies on a weekly basis which helped monitoring of patients on high risk medicines to ensure safe prescribing."

Positive

"There were areas of practice where the provider should make improvements: • Review practice procedures to ensure that there is a system in place for monitoring the use of blank prescriptions."

Positive

"• The practice had a central recalling system to monitor patients with chronic diseases; this improved their monitoring of these patients."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Positive

"• The practice had a central recalling system to monitor patients with chronic diseases; they told us this improved their monitoring of these patients."

Positive

"These included monitoring safe prescribing of medicines by looking at patients on certain medicines with specific conditions and analysed medicine interactions and blood result anomalies for example patients on medicines to stop blood clots and patients on high risk medicines."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Neutral

"There was evidence that benchmarking information was used routinely when monitoring practice performance."

Positive

"It covered topics such as safeguarding infection prevention and control fire safety health and safety confidentiality and basic life support."

Positive

"The chair of the PPG dealt with some complaints and escalated to the practice manager as needed."

Positive

"• The practice had a receptionist trained as a sign language interpreter who helped patients with hearing impairment who attended the surgery."

Positive

"The practice is registered as a partnership with the Care Quality Commission to provide the regulated activities of diagnostic and screening procedures maternity and midwifery services and treatment of disease disorder or injury."

Positive

"All patient facilities are wheelchair accessible."

Positive

"• Another clinical audit was undertaken to ascertain if patients treated for psychiatric conditions were prescribed medicines and monitored according to best practice guidelines."

Positive

"This included ongoing support onetoone meetings coaching and mentoring clinical supervision and facilitation and support for revalidating GPs."

Positive

"It covered topics such as safeguarding infection prevention and control fire safety health and safety confidentiality and basic life support."

Positive

"• The practice used a risk stratification tool that analysed medicine interactions and blood result anomalies on a weekly basis; this was monitored and actioned by the inhouse pharmacist."

Positive

"The practice used a risk stratification tool that analysed medicine interactions and blood result anomalies on a weekly basis which helped monitoring of patients on high risk medicines to ensure safe prescribing."

Positive

"These included monitoring safe prescribing of medicines by looking at patients on certain medicines with specific conditions and analysed medicine interactions and blood result anomalies for example patients on medicines to stop blood clots and patients on high risk medicines."

Neutral

"PSDs are written instructions from a qualified and registered prescriber for a medicine including the dose route and frequency or appliance to be supplied or administered to a named patient after the prescriber has assessed the patient on an individual basis."

Neutral

"This type of medicine is considered to be effective against pain relief."