What is the Quality of Safety at Ifield Medical Practice

Positive

"• Staff dealt with patients with kindness and respect and involved them in decisions about their care."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"The evidence from the survey showed patients were satisfied with how they were treated and this was with compassion dignity and respect."

Positive

"All told us they were generally satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"We also saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"They said staff treated them with dignity and respect."

Positive

"Curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"However governance arrangements were not formalised to ensure learning was disseminated to the whole practice team."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"We based our judgement of the quality of care at this service on a combination of: • what we found when we inspected • information from our ongoing monitoring of data about services and • information from the provider patients the public and other organisations."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"This report describes our judgement of the quality of care at this service."

Positive

"Reliable safety systems and processes including safeguarding At our previous inspection staff had some understanding of safeguarding of children and vulnerable adults."

Positive

"Information about safety was recorded monitored and appropriate initial actions taken to address the concern."

Positive

"The GPs told us clinical audits were often linked to medicines management information safety alerts or as a result of information from the quality and outcomes framework QOF."

Positive

"Learning and improvement from safety incidents The practice had systems in place for reporting recording and monitoring significant events incidents and accidents."

Positive

"Monitoring safety and responding to risk The practice was located in modern purpose built premises with good access for disabled patients."

Positive

"For example reported incidents and national patient safety alerts as well as comments and complaints received from patients."

Positive

"We reviewed safety records incident reports and minutes of meetings where these were discussed."

Positive

"National patient safety alerts were disseminated to practice staff."

Positive

"Reliable safety systems and processes including safeguarding The practice had systems in place to manage and review risks to vulnerable children young patients and adults."

Positive

"The practice had a health and safety policy."

Positive

"Health and safety information was readily available to staff."

Positive

"The audit review had been undertaken as a result of safety update information issued by the Medicines and Healthcare products Regulatory Agency MHRA."

Positive

"• All staff who undertook chaperone duties had now been appropriately trained for that role • All of the actions identified in the infection control audit referred to in the initial inspection had been effectively managed."

Neutral

"The practice had managed the actions identified in the infection control audit."

Neutral

"Cleanliness and infection control At our previous inspection the practice had carried out an audit of their infection control procedures; however areas identified as requiring action had not been followed up or reviewed."

Positive

"• Ensure the actions identified as a result of auditing of infection control processes are documented and reviewed so that progress and completion can be monitored."

Positive

"Cleanliness and infection control We observed the premises to be clean and tidy."

Positive

"The practice had identified a lead nurse for infection control and had developed a clear policy for the management of infection control processes."

Neutral

"The practice had carried out an audit of their infection control procedures."

Positive

"All told us they were generally satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Curtains were provided in consulting rooms and treatment rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Neutral

"Staff and patients told us that all consultations and treatments were carried out in the privacy of a consulting room."

Positive

"Information on safeguarding and domestic abuse was displayed in the patient waiting room and other information areas."

Positive

"Weekly meetings between the practice and the health visitor enabled them to share concerns when they arose."

Positive

"Tackling inequity and promoting equality The practice had recognised the needs of different groups in the planning of its services."

Positive

"None of the patients we spoke with had raised a complaint with the practice."

Positive

"Reception staff were able to clearly describe the process they would follow if a patient raised a complaint directly with them."