What is the Quality of Safety at Haden Vale Medical Practice

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."

Positive

"Evidence looked at showed lessons were shared to improve safety in the practice for some incidents."

Positive

"The practice also had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health COSHH."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep people safe."

Positive

"This included support training for all staff on communicating with patients about notifiable safety incidents."

Positive

"There was a health and safety policy available with a poster in the staff area which identified local health and safety representatives."

Positive

"This included reporting incidents acting on national patient safety alerts and comments and complaints received from patients."

Positive

"The practice received patient safety alerts."

Neutral

"They confirmed that the induction covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"The practice nurse was who had started three weeks earlier was appointed the infection control lead and had completed online infection prevention training with further training planned to keep up to date with best practice."

Neutral

"There was an infection control protocol in place and staff had received up to date training."

Neutral

"There was a clear staffing structure within the practice with a lead roles such as infection control and long term disease management Practice specific policies were implemented and were available to all staff."

Positive

"Generally patients said they felt the practice offered a good service and staff were helpful caring and treated them with dignity and respect."

Positive

"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."

Positive

"We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"We saw staff members treat a child with a long term condition with kindness and compassion."

Positive

"Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"There was an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"There was evidence of quality improvement including clinical audit."

Positive

"This report describes our judgement of the quality of care at this service."