Latest Snippet(s)
Positive
"• A programme of internal audits to monitor safety and drive improvement within the practice had been introduced."
2017-01-16 Snippet(s)
Positive
"The practice manager was responsible for disseminating safety alerts and there were systems in place to ensure they were received in the practice manager’s absence."
Positive
"• Implement a programme of internal audits that monitor safety and drives improvement within the practice."
Positive
"We found that when there were unintended or unexpected safety incidents patients received reasonable support relevant information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."
Positive
"Overview of safety systems and processes Arrangements were in place to safeguard adults and children from the risk of abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."
Positive
"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and a system in place for reporting and recording significant events."
Positive
"• When there were unintended or unexpected safety incidents patients received reasonable support relevant information and an apology."
Positive
"Control of Substances Hazardous to Health COSHH was managed by the landlords and safety data sheets for each product were kept where the practice could access them."
Positive
"• There was an appointed lead for health and safety and a comprehensive assessment of risks to patients and staff."
Positive
"The practice carried out annual health and safety audits and had completed risk assessments."
Positive
"The health and safety lead had completed additional training specific to the role."
Positive
"Minutes of practice meetings showed that health and safety was discussed when required and was a standing agenda item at the partners’ meetings."
Positive
"The poster identified the named health and safety lead at the practice."
Positive
"Records were available to demonstrate that a number of other risk assessments had been completed by the property landlord to monitor the safety of the premises."
Positive
"When there were unexpected or unintended safety incidents the practice gave affected people reasonable support relevant information and a verbal and written apology."
Positive
"There was no programme of clinical audits to promote the safety and welfare of patients and staff."
Neutral
"The practice had a health and safety policy available and the mandatory programme poster was displayed in the reception area."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
Neutral
"Topics on the agenda included significant events complaints safeguarding health and safety and other governance arrangements."
Latest Snippet(s)
Positive
"The practice had not ensured that audit and governance systems were fully effective."
2017-01-16 Snippet(s)
Positive
"The provider must ensure that audit and governance systems remain effective: • Implement an effective system to manage patients with longterm conditions ensuring that regular reviews are undertaken."
Positive
"Where governance could be improved the provider was aware and included improvement as specific objectives in the strategic plan."
Neutral
"• The practice had a number of policies and procedures to govern activity and held regular governance meetings."
Neutral
"Topics on the agenda included significant events complaints safeguarding health and safety and other governance arrangements."
Latest Snippet(s)
Positive
"This inspection was carried out to review in detail the actions taken by the practice to improve the quality of care and to confirm that the practice was now meeting legal requirements."
Positive
"This report describes our judgement of the quality of care at this service."
2017-01-16 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"Improvements were made to the quality of care as a result of complaints and concerns."
2017-01-16 Snippet(s)
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2017-01-16 Snippet(s)
Positive
"• Staff had been trained to recognise signs of abuse in vulnerable adults and children."
Positive
"Overview of safety systems and processes Arrangements were in place to safeguard adults and children from the risk of abuse that reflected relevant legislation and local requirements and policies were accessible to all staff."
2017-01-16 Snippet(s)
Neutral
"There was an infection control protocol in place and staff had received up to date training."
Neutral
"Annual infection control audits were undertaken but and we saw evidence that they had not been completed."
2017-01-16 Snippet(s)
Positive
"If problems continued the practice reported any concerns about children to a named health visitor and other relevant professionals."
2017-01-16 Snippet(s)
Positive
"However there was no sign to inform patients."
2017-01-16 Snippet(s)
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"• Patients told us and were seen to be treated with dignity and respect and they were involved in decisions about their care and treatment."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2017-01-16 Snippet(s)
Positive
"For example the practice had received a complaint from a patient with reduced mobility who had arrived late for their appointment and been asked to rebook."