What is the Quality of Facilities at Mansfield Medical Centre

Positive

"• Where a patient’s mental capacity to consent to care or treatment was unclear the GP or practice nurse assessed the patient’s capacity and recorded the outcome of the assessment."

Positive

"This included availability of appointments with the nurse during these extended hours • The practice was proactive in offering online services as well as a full range of health promotion and screening that reflected the needs of this age group for example smoking cessation and weight management."

Positive

"• One practice nurse had a special interest in diabetes and had carried out audits presented findings to the GPs and implemented changes in the practice which contributed to the practice high achievement in diabetes."

Positive

"In response to this the nurse investigated if the patient had been admitted to hospital."

Neutral

"For example the diabetes specialist nurse and tissue viability nurse."

Neutral

"One nurse had undertaken further training in diabetes and was developing the role."

Neutral

"• The practice and the PPG along with the diabetes specialist nurse were also facilitating a patient led educational group for patients who were living with diabetes."

Positive

"Management monitoring and improving outcomes for people The practice used the information collected for the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"• The practice had initiated an audit regarding blood tests for patients taking medicines that needed close monitoring which showed improvement."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Positive

"For example the practice had reviewed their guidelines in the management and monitoring of patients taking specific medicines which required monitoring of blood pressure."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Positive

"The practice had a wheelchair in the practice to help patients with difficulty in mobilising whilst visiting the practice."

Neutral

"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."

Positive

"This included ongoing support onetoone meetings clinical supervision and facilitation and support."

Positive

"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"We noted in a significant event where one of the nurses was aware that an elderly patient had not attended for their appointment and had acknowledged this was unusual behaviour for the patient."