What is the Quality of Care at Mansfield Medical Centre

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Neutral

"They participated in the local enhanced services such as schemes for dementia screening."

Positive

"• The practice offered longer appointments for patients with a learning disability and other patients with complex needs."

Positive

"• There were longer appointments available for patients with a learning disability those who attend with carers and those with multiple long term conditions."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"The nurses were trained in asthma and chronic obstructive pulmonary disease COPD."

Positive

"Information about patients’ outcomes was used to make improvements such as regarding cancer referrals."

Positive

"The practice had reviewed cancer diagnoses to determine if improvements could be made in referral practises."

Positive

"The practice also encouraged its patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"COPD is the name for a collection of lung diseases including chronic bronchitis emphysema and chronic obstructive airways disease."

Positive

"• Staff had the skills knowledge and experience to deliver effective care and treatment specifically in areas such as family planning diabetes smoking cessation and respiratory conditions."

Positive

"• The practice worked with the PPG and other members of the community to develop and introduce schemes to help older patients such as the ‘Let’s Get Moving’ programme in and patientled education sessions about how to live with diabetes which was work in progress."

Positive

"• The practice was working with the patient participation group to develop an ‘expert patient’ programme to be patientled to educate newly diagnosed patients with diabetes and help them learn to live with their condition and share experiences."

Positive

"• Clinical and internal audit was used to monitor quality and to make improvements and we noted how changes had been implemented as a result of audit such as in diabetes and prescribing."

Positive

"• One practice nurse had a special interest in diabetes and had carried out audits presented findings to the GPs and implemented changes in the practice which contributed to the practice high achievement in diabetes."

Positive

"• The practice hosted the retinal screening at the practice for patients with diabetes which prevented the need to travel to hospital."

Neutral

"They also had above average achievement in all individual diabetes indicators with exception reporting below the CCG and national averages."

Neutral

"For example the diabetes specialist nurse and tissue viability nurse."

Neutral

"For example nurses had additional training in diabetes and respiratory conditions."

Neutral

"They also had above average achievement in all individual diabetes indicators and below average exception reporting."

Neutral

"One nurse had undertaken further training in diabetes and was developing the role."

Neutral

"• The practice and the PPG along with the diabetes specialist nurse were also facilitating a patient led educational group for patients who were living with diabetes."

Positive

"• The practice offered longer appointments for patients with a learning disability and other patients with complex needs."

Positive

"• There were longer appointments available for patients with a learning disability those who attend with carers and those with multiple long term conditions."

Neutral

"The practice demonstrated how they encouraged uptake of the screening programme by using information in different languages and for those with a learning disability and they ensured a female sample taker was available."

Positive

"The health care assistant had been trained to provide smoking cessation advice and support and in administration of flu vaccines."

Positive

"The practice offered carers flu vaccines health checks and longer appointments."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"The population groups are: • Older people • People with longterm conditions • Families children and young people • Working age people including those recently retired and students • People whose circumstances may make them vulnerable • People experiencing poor mental health including people with dementia."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of patients experiencing poor mental health including those with dementia."

Positive

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations and had three counsellors who attended the practice to offer psychological and emotional support to these patients."

Neutral

"For example there was a high prevalence of patients with mental health problems and the practice hosted three separate clinics where patients could access support."

Neutral

"• Overall performance for mental health related indicators was comparable with the national average."

Neutral

"One of the GPs was undertaking a diploma in mental health and another GP was undertaking minor surgery training."