What is the Quality of Safety at Coventry and Rugby Out of Hours Service

Positive

"Privacy and dignity The service respected and promoted patients’ privacy and dignity."

Positive

"Track record on safety The service had a good safety record."

Positive

"The service learned and shared lessons identified themes and took action to improve safety in the service."

Positive

"• All staff received uptodate safeguarding and safety training appropriate to their role."

Positive

"• The service had an appropriate system for receiving communicating responding to acting upon and recording safety alerts."

Positive

"• There was a strong emphasis on the safety and wellbeing of all staff."

Positive

"At this inspection we found: • The service had good systems to manage risk so that safety incidents were less likely to happen."

Positive

"This included documents relating to health and safety and Control Of Substances Hazardous to Health COSHH."

Positive

"Staff were aware of the policy and understood their role with regards to it including ensuring that patient safety was a priority."

Positive

"• Leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"• The service had an allocated health and safety lead."

Positive

"• Staff received safety information as part of their initial and ongoing training and development."

Neutral

"Service staff were able to understand risks and gave a clear accurate and current picture that led to safety improvements."

Neutral

"• The service had a system to alert staff to any specific safety or clinical needs of a person using the service."

Positive

"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."

Positive

"This included safeguarding infection control life support and managing emergencies."

Neutral

"• The service had an allocated infection control lead."

Positive

"Kindness respect and compassion Staff treated patients with kindness respect and compassion."

Positive

"• Staff involved and treated people with compassion kindness dignity and respect."

Positive

"Privacy and dignity The service respected and promoted patients’ privacy and dignity."

Positive

"Staff took steps to protect patients from abuse neglect harassment discrimination and breaches of their dignity and respect."

Positive

"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control."

Positive

"• The service actively promoted equality and diversity."

Neutral

"Staff had received equality and diversity training."

Positive

"• The service’s complaint policy and procedures were in line with current recognised guidance."

Positive

"▪ Clinical audits reviewing patient experiences and complaint handing."

Positive

"• Information about how to make a complaint or raise concerns was available and it was easy to do."

Positive

"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."

Positive

"The governance and management of partnerships joint working arrangements and shared services promoted interactive and coordinated personcentred care."

Positive

"We saw that staff had received appropriate information governance training."

Neutral

"The service employs a range of staff including male and female GPs nurses management and governance staff administrators drivers and reception staff."

Positive

"• Quality and sustainability were discussed in relevant meetings where staff had sufficient access to uptodate information."

Positive

"Monitoring care and treatment The service had a comprehensive programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."

Positive

"• The service was actively and routinely involved in additional ongoing quality improvement activity."

Positive

"Clinical audit had a positive impact on quality of care and outcomes for patients."

Positive

"• Clinical audit had a positive impact on quality of care and outcomes for patients."

Positive

"This report describes our judgement of the quality of care at this service."