What is the Quality of Facilities at Coventry and Rugby Out of Hours Service

Positive

"For example there were protocols to provide suitable support for palliative care patients."

Positive

"This included advising patients in relation to carer’s groups and resources palliative care and community nursing."

Positive

"We saw that performance was shared with staff and the local CCG as part of contract monitoring arrangements."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• There were arrangements for planning and monitoring the number and mix of staff needed."

Positive

"• Leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Neutral

"Each of these were subject to a timetabled programme of activities and reporting."

Positive

"The sites and facilities are accessible to wheelchair users."

Positive

"There were arrangements and systems in place to support staff to respond to people with specific health care needs such as end of life care and those who had mental health needs."

Positive

"This included following individual end of life care pathways."

Positive

"This included onetoone meetings appraisals coaching and mentoring clinical supervision and support for revalidation."

Positive

"This included documents relating to health and safety and Control Of Substances Hazardous to Health COSHH."

Positive

"• The service had an allocated health and safety lead."

Positive

"• The service used a comprehensive integrated approach to manage infection prevention and control facilities equipment and waste."