What is the Quality of Care at Coventry and Rugby Out of Hours Service

Neutral

"People with hidden conditions such as autism dementia or anxiety could request special ‘sunflower lanyards’ which supported the discreet identification of those who may have hidden additional needs."

Neutral

"People with hidden conditions such as autism dementia or anxiety could request special ‘sunflower lanyards’ which supported the discreet identification of those who may have hidden additional needs."

Positive

"For example the service had carried out a repeatcycle audit into their treatment of urinary tract infections UTIs in accordance with NICE and local antibiotic guidance."

Neutral

"For example the service carried out audits to review each prescriber s compliance with local antibiotic prescribing guidelines."

Positive

"There were arrangements and systems in place to support staff to respond to people with specific health care needs such as end of life care and those who had mental health needs."

Positive

"For example the service had carried out a repeatcycle audit into their treatment of urinary tract infections UTIs in accordance with NICE and local antibiotic guidance."