What is the Quality of Care at Lakeside Healthcare Partnership

Positive

"The practice offered proactive personalised care to meet the needs of the older people in its population and had a range of enhanced services for example in dementia and end of life care."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"The practice provided care for patients in four nearby nursing homes that cared for people with dementia and provided support as needed to use restraint."

Positive

"Patients with a learning disability and those with dementia were supported to make decisions through the use of care plans which they were involved in agreeing."

Positive

"Information published by Public Health England rates the level of deprivation within the practice population group as four on a scale of one to ten."

Positive

"There was support and guidance information signposting patients to local and national support groups such as Macmillan service local carers and mental health support groups."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"The practice regularly worked with multidisciplinary teams in the case management of people experiencing poor mental health including those with dementia."

Neutral

"The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."

Neutral

"Patients experiencing poor mental health were offered same day appointments so they could be supported and if needed referred to emergency care and treatment."

Neutral

"Staff told us that this arrangement had been particularly useful for patients who had learning difficulties or had mental health conditions as it provided a quieter calmer area for them to wait in which reduced their anxiety levels."

Positive

"It had carried out annual health checks for people with a learning disability and they had received a followup."

Positive

"Patients with a learning disability and those with dementia were supported to make decisions through the use of care plans which they were involved in agreeing."

Positive

"For example the practice kept a register of all patients with a learning disability and of all patients in need of palliative care and support irrespective of age."

Positive

"The GPs told us they lead in specialist clinical areas such as management of chronic conditions like diabetes heart disease and asthma and the practice nurses supported this work."

Positive

"For example practice nurses and healthcare assistants seeing patients with longterm conditions such as asthma chronic obstructive pulmonary disease COPD and coronary heart disease were also able to demonstrate that they had appropriate training to fulfil these roles and had attended protected time learning sessions or dedicated training."

Positive

"The training matrix which documented the training of all staff showed that staff had been trained in core subjects such as infection control safeguarding children and vulnerable adults health and safety and manual handling and specialised subjects such as asthma and diabetes."

Positive

"The practice nurses had specialised skills and had received specific training to deliver a range of services for example treatment of diabetes asthma travel vaccines and chronic obstructive pulmonary disease related care."

Positive

"For example in consultation with the CCG the practice had introduced an information letter to newly diagnosed cancer patients which gave information on care and support networks so that continuity of care could be ensured."

Positive

"For example practice nurses and healthcare assistants seeing patients with longterm conditions such as asthma chronic obstructive pulmonary disease COPD and coronary heart disease were also able to demonstrate that they had appropriate training to fulfil these roles and had attended protected time learning sessions or dedicated training."

Positive

"The GPs told us they lead in specialist clinical areas such as management of chronic conditions like diabetes heart disease and asthma and the practice nurses supported this work."

Positive

"The practice nurses had specialised skills and had received specific training to deliver a range of services for example treatment of diabetes asthma travel vaccines and chronic obstructive pulmonary disease related care."

Neutral

"We reviewed the data from the local clinical commissioning group CCG of the practice’s performance for antibiotic prescribing which was comparable to similar practices."

Positive

"It had carried out annual health checks for people with a learning disability and they had received a followup."

Positive

"Patients with a learning disability and those with dementia were supported to make decisions through the use of care plans which they were involved in agreeing."

Positive

"For example the practice kept a register of all patients with a learning disability and of all patients in need of palliative care and support irrespective of age."

Positive

"For example the practice had introduced measures to improve the uptake of flu vaccinations as monitoring data showed that uptake could be improved."

Positive

"The practice offered a full range of immunisations for children travel vaccines and flu vaccinations in line with current national guidance."

Positive

"We saw evidence of calibration of relevant equipment; for example weighing scales blood pressure monitors and spirometer a lung function testing machine."