What is the Quality of Safety at The Chorley Surgery

Positive

"They were very complimentary about the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"• The practice had a clear vision with quality and safety as its top priority."

Positive

"Regular fire safety checks were undertaken and fire evacuation risk assessments were in place."

Positive

"Learning was applied from incidents to improve safety in the practice and systems were in place to review actions undertaken and to ensure learning was embedded."

Positive

"The safety and effectiveness of the protocol was monitored and monthly audits were undertaken to ensure documents were being responded to correctly."

Positive

"The arrangements for managing medicines including emergency medicines and vaccines in the practice minimised risks to patient safety including obtaining prescribing recording handling storing security and disposal."

Positive

"• The practice had a process to review all safety alerts received including those from the Medicines Health and Regulatory Authority MHRA."

Positive

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to minimise risks to patient safety."

Positive

"• There was a health and safety policy available."

Positive

"• Staff told us about the regular ongoing training they had received including safeguarding fire safety awareness basic life support and information governance."

Positive

"• Locum and GP training packs also included health and safety induction topics."

Neutral

"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."

Positive

"• Staff were able to recognise the signs of abuse in older patients and knew how to escalate any concerns."

Neutral

"Practiceled infection control audits were planned annually to monitor adherence to standards although regular spotchecks took place inbetween."

Neutral

"Practice staff received information on infection control as part of new staff inductions and online training was available."

Positive

"Supporting patients to live healthier lives Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet and smoking were supported by the practice."

Positive

"The nineteen patients comment cards said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"They were very complimentary about the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Patients we spoke with during the inspection and feedback received on our comment cards indicated that they felt treated with compassion and dignity and were given sufficient time during consultations."

Positive

"• We observed that staff treated patients respectfully and with kindness during our inspection."

Positive

"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."

Positive

"Information about how to make a complaint was available for patients."

Positive

"Governance arrangements The practice had a strong overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"A comprehensive programme of quality improvement and continuous clinical and internal audit was in place which was used to monitor quality and to make improvements."

Positive

"The practice initiated a range of quality improvement projects for both their own patient population and those of five other GP practices where collaborative working had developed over a period of time."

Positive

"This report describes our judgement of the quality of care at this service."