What is the Quality of Facilities at Chorley Integrated Urgent Care Centre

Positive

"• There was a system in place to identify frequent callers and patients with particular needs for example palliative care patients and protocols were in place to provide the appropriate support."

Positive

"The service was aware of all patients receiving palliative care."

Positive

"“Special notes” were used by GP practices to inform the service of patients receiving palliative care or with special needs."

Positive

"Past winning bids were for example the provision of basic life support training for patients the provision of a blood monitoring clinic for patients taking bloodthinning medicines flowers or equivalent for staff on special occasions and a staff team building event."

Positive

"Performance was shared with staff and the local CCG as part of contract monitoring arrangements."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• There were arrangements for planning and monitoring the number and mix of staff needed based on the ongoing analysis of patients’ needs."

Positive

"• Leaders had established proper policies procedures and activities to ensure safety and assured themselves that they were operating as intended."

Positive

"The premises were fully accessible and there was a wheelchair in reception for patients to use when needed."

Positive

"• There were arrangements in place to respond to those with specific health care needs such as end of life care and those who had mental health needs."

Positive

"Staff were aware of all patients needing end of life care and medicines that could be used in event of need were available outofhours."

Positive

"• There was a strong clinical governance department that held twomonthly meetings with a set agenda for the discussion of quality issues such as significant events complaints service performance actions resulting from changes to best practice guidance changes to policy and clinical audits."

Neutral

"Outcomes of discussions at clinical governance meetings were fed to the senior management team meetings."

Neutral

"There was a quarterly clinical governance report which reported on all governance issues including clinical audit."

Positive

"This included onetoone meetings appraisals coaching and mentoring clinical supervision and support for revalidation."

Positive

"• There was an effective system to manage infection prevention and control IPC and an ongoing programme of IPC audit was undertaken."

Neutral

"For example as a result of two separate incidents when staff experienced a needlestick injury the penetration of skin by a used needle the service obtained further advice and support for staff from the provider’s infection prevention and control lead."