Latest Snippet(s)
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
2016-11-04 Snippet(s)
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"Track record on safety The practice had a good track record on safety."
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"The practice learned and shared lessons identified themes and acted to improve safety in the practice."
Positive
"All staff received uptodate safeguarding and safety training appropriate to their role."
Positive
"However it was noted that the practice did not keep a central record to show that safety alerts had been received and circulated and that appropriate action had been taken."
Positive
"• We saw evidence that the practice acted on and learned from external safety events as well as patient and medicine safety alerts."
Positive
"At this inspection we found: • The practice had systems to manage risk so that safety incidents were less likely to happen."
Positive
"• Keep a central record that provides an audit trail of action taken in response to external medicine and patient safety alerts."
Positive
"• There were comprehensive risk assessments in relation to safety issues."
Positive
"• The practice monitored and reviewed safety using information from a range of sources."
Positive
"• There was an emphasis on the safety and wellbeing of all staff."
Positive
"Practice leaders ensured safety alerts incidents and complaints were acted on."
2016-11-04 Snippet(s)
Positive
"• There was an effective system in place for reporting and recording significant events • Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"The practice had systems in place for notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken • The practice proactively sought feedback from staff and patients which it acted on."
Positive
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."
Positive
"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."
Positive
"We saw evidence that lessons were shared and action was taken to improve safety in the practice."
Positive
"This included support training for all staff on communicating with patients about notifiable safety incidents."
Positive
"We reviewed safety records incident reports patient safety alerts and minutes of meetings where these were discussed."
Positive
"There was a health and safety policy available with a poster in the reception office which identified local health and safety representatives."
Positive
"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality."
Latest Snippet(s)
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect discrimination and breaches of their dignity and respect."
2016-11-04 Snippet(s)
Positive
"• Staff knew how to recognise signs of abuse in vulnerable adults and children."
Positive
"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Arrangements were in place to safeguard children and vulnerable adults from abuse."
2016-11-04 Snippet(s)
Neutral
"For example: • Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol."
Latest Snippet(s)
Positive
"Kindness respect and compassion Staff treated patients with kindness respect and compassion."
Positive
"• Staff involved and treated patients with compassion kindness dignity and respect."
Positive
"• The practices GP patient survey results were comparable with local and national averages for questions relating to kindness respect and compassion."
Positive
"Privacy and dignity The practice respected patients’ privacy and dignity."
Positive
"• Staff were clear on their roles and accountabilities including in respect of safeguarding and infection prevention and control • Practice leaders had established policies procedures and activities to ensure safety and assured themselves that they were operating as intended."
Positive
"• Staff recognised the importance of people’s dignity and respect."
Positive
"• Staff took steps including working with other agencies to protect patients from abuse neglect discrimination and breaches of their dignity and respect."
2016-11-04 Snippet(s)
Positive
"Patients said they felt the practice offered an excellent service and staff were helpful caring and treated them with dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in decisions about their care and treatment."
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Positive
"Patients who commented said they were treated with dignity and respect and felt listened to."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
Latest Snippet(s)
Positive
"• The practice promoted equality and diversity."
Neutral
"Staff had received equality and diversity training."
Latest Snippet(s)
Positive
"• Information about how to make a complaint or raise concerns was available."
Positive
"• The complaint policy and procedures were in line with recognised guidance."
2016-11-04 Snippet(s)
Positive
"For example as a result of a complaint from a patient who had not received a repeat prescription on time the practice revised its procedures to prevent this from happening again."
Latest Snippet(s)
Positive
"• Structures processes and systems to support good governance and management were clearly set out understood and effective."
Positive
"Governance arrangements There were clear responsibilities roles and systems of accountability to support good governance and management."
2016-11-04 Snippet(s)
Positive
"• There was an overarching governance framework which supported the delivery of the strategy and good quality care."
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."
Positive
"Whilst informal performance management arrangements were in place formal governance arrangements had not been agreed."
Neutral
"The areas where the provider should make improvements are: • Establish formal governance arrangements for the on site dispensary."
Neutral
"The practice had a number of policies and procedures to govern activity and held regular governance meetings."
Latest Snippet(s)
Positive
"• Quality and sustainability were discussed in relevant meetings where all staff had sufficient access to information."
Latest Snippet(s)
Positive
"Monitoring care and treatment The practice had a programme of quality improvement activity and routinely reviewed the effectiveness and appropriateness of the care provided."
Positive
"• The practice was actively involved in quality improvement activity."
2016-11-04 Snippet(s)
Positive
"There was evidence of quality improvement including clinical audit."
Latest Snippet(s)
Positive
"• Clinical audit had a positive impact on quality of care and outcomes for patients."
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"• The practice considered and understood the impact on the quality of care of service changes or developments."
2016-11-04 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
Positive
"Improvements were made to the quality of care as a result of complaints and concerns."
2016-11-04 Snippet(s)
Positive
"The practice had a variety of other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health and infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"The advanced nurse practitioner was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."
Neutral
"There was an infection control protocol in place and staff had received up to date training."
Neutral
"Annual infection control audits were undertaken and we saw evidence that action was taken to address any improvements identified as a result."