Latest Snippet(s)
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2015-01-14 Snippet(s)
Positive
"Consultations took place in purposely designed rooms with an appropriate couch for examinations and screens to maintain privacy and dignity."
Positive
"Patients also told us that they felt the staff and doctors effectively maintained their privacy and dignity."
Positive
"Staffing From our review of information about staff training the induction programme covered a wide range of topics such as dignity and privacy equality and diversity as well as mandatory training."
Latest Snippet(s)
Positive
"The practice had other risk assessments in place to monitor safety of the premises such as control of substances hazardous to health COSHH and Legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."
Positive
"Our key findings across all the areas we inspected were as follows: • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events."
Positive
"• Lessons were shared to make sure action was taken to improve safety in the practice."
Positive
"We saw evidence that lessons were shared and action was taken to improve safety in the practice."
Positive
"We reviewed safety records incident reports patient safety alerts and minutes of meetings where these were discussed."
Positive
"There was a health and safety policy available with a poster which identified local health and safety representatives."
Positive
"Patient safety alerts were received by relevant staff and we saw evidence of action taken where relevant for example review of batches of cervical smear bottles in the case of recall."
Positive
"Overview of safety systems and processes The practice had systems processes and practices in place to keep patients safe and safeguarded from abuse."
Positive
"• Staff received training that included: safeguarding fire safety awareness basic life support and information governance."
Neutral
"This covered such topics as safeguarding infection prevention and control fire safety health and safety and confidentiality and included a period of supervisionmentorship."
2015-01-14 Snippet(s)
Positive
"Effective systems were in place to provide constant oversight of safety of the building and patients."
Positive
"The team recognised the benefits of identifying any patient safety incidents and near misses."
Positive
"Effective systems were in place to provide constant oversight of safety of the building and services for older patients."
Positive
"Effective systems were in place to provide constant oversight of safety of the building and services for people with longterm conditions."
Positive
"Effective systems were in place to provide constant oversight of safety of the building and services for this patient group."
Latest Snippet(s)
Positive
"• Staff knew how to recognise signs of abuse in vulnerable adults and children."
2015-01-14 Snippet(s)
Positive
"We heard that the local community provided services for people escaping domestic abuse drug and alcohol rehabilitation services residential and nursing homes and for people with mental health needs."
Latest Snippet(s)
Positive
"The lead nurse was the infection control clinical lead who liaised with the local infection prevention teams to keep up to date with best practice."
Neutral
"There was an infection control policy and associated procedures in place and staff had received up to date training."
Neutral
"We saw evidence of an infection control audit having been undertaken this year in conjunction with the local infection control community team."
2015-01-14 Snippet(s)
Positive
"The provider had replaced fabric curtains with disposable ones as this provided more effective infection control measures."
Neutral
"Cleanliness & Infection Control We spoke with the nurse who had the lead role for infection control and found her to be extremely knowledgeable."
Neutral
"The practice was cleaned in line with infection control guidelines."
Neutral
"Nonclinical staff completed the training during their induction and had access to the information produced by the infection control lead."
Latest Snippet(s)
Neutral
"For example: Patients receiving end of life care carers those at risk of developing a longterm condition and those requiring advice on their diet smoking and alcohol cessation."
Latest Snippet(s)
Positive
"Comments told us patients felt the practice offered a good service and staff were courteous friendly caring and treated them with dignity and respect."
Positive
"• Patients said they were treated with compassion dignity and respect and they were involved in their care and decisions about their treatment."
Positive
"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."
Positive
"Members of this group whom we spoke with told us they were treated with dignity and respect and that staff were friendly and listened to them."
Positive
"They told us they were treated with dignity compassion and respect."
Positive
"Results from the national GP patient survey showed patients felt they were treated with compassion dignity and respect."
Positive
"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."
Positive
"• Curtains were provided in consulting rooms to maintain patients’ privacy and dignity during examinations investigations and treatments."
2015-01-14 Snippet(s)
Positive
"Our findings Respect Dignity Compassion & Empathy The service had a patient dignity policy in place."
Positive
"We heard that good links had also been established with local hospital consultants and this aided the flow of information to them in respect of assisting patients to come to terms with their diagnosis and treatment."
Positive
"Patients reported that all the staff treated them with dignity and respect."
Positive
"Patients reported that they felt that all the staff treated them with dignity and respect."
Positive
"We observed that the reception staff treated people with respect and ensured conversations were conducted in a confidential manner."
Positive
"The consultation room doors were routinely locked when patients were being seen which meant patient dignity was maintained."
Positive
"Staffing From our review of information about staff training the induction programme covered a wide range of topics such as dignity and privacy equality and diversity as well as mandatory training."
Latest Snippet(s)
Positive
"Lessons were learnt from individual concerns and complaints and made improvements as a result for example following a complaint from a bereaved family member the practice now have alerts on records in order to identify when someone has suffered a bereavement in order for them to be support appropriately."
Positive
"• We saw that information was available to help patients understand the complaints system for example a specific complaint information leaflet and information on the website."
2015-01-14 Snippet(s)
Positive
"We saw that a process was not in place to analyse each complaint to see if themes were emerging or to look at trends in complaint rates or topics."
Positive
"We confirmed that when needed action was taken to put measures in place to reduce the risk of the same type of complaint occurring again."
Latest Snippet(s)
Positive
"• Review their governance arrangements to include annual or more frequent review of complaints and significant events to identify themes and trends."
Positive
"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."
2015-01-14 Snippet(s)
Positive
"We saw that as a routine part of the quality assurance and clinical governance processes the provider checked the General Medical Council GMC and Nursing Midwifery Council NMC registration lists each year to make sure the doctors and nurses were still deemed fit to practice."
Positive
"We saw that the mandatory training for all staff included fire awareness information governance managing sharps boxes handling samples and equality and diversity."
Positive
"There were good governance and risk management measures in place."
Latest Snippet(s)
Positive
"There was evidence of quality improvement including clinical audit."
Latest Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2015-01-14 Snippet(s)
Positive
"This report describes our judgement of the quality of care at this service."
2015-01-14 Snippet(s)
Positive
"We saw that the mandatory training for all staff included fire awareness information governance managing sharps boxes handling samples and equality and diversity."
Positive
"Staffing From our review of information about staff training the induction programme covered a wide range of topics such as dignity and privacy equality and diversity as well as mandatory training."
2015-01-14 Snippet(s)
Positive
"We saw that as a routine part of the quality assurance and clinical governance processes the provider checked the General Medical Council GMC and Nursing Midwifery Council NMC registration lists each year to make sure the doctors and nurses were still deemed fit to practice."
2015-01-14 Snippet(s)
Positive
"For instance the provider was working with the CCG to ensure information about the work they completed with patients who had longterm conditions was captured along with the action they took to support these patients to have the best quality of life for each person."