What is the Quality of Safety at Cestria Health Centre

Positive

"They also told us they were very satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"• Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"They had a clear vision with quality and safety as its top priority."

Positive

"Staff had received fire safety training; fire alarms were tested on a weekly basis and fire evacuation drills carried out annually."

Positive

"The practice had a variety of other risk assessments in place to monitor the safety of the premises such as control of substances hazardous to health infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The practice had systems in place for knowing about notifiable safety incidents and ensured this information was shared with staff to ensure appropriate action was taken."

Positive

"When there were unintended or unexpected safety incidents patients received reasonable support truthful information an apology if appropriate and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"This included basic life support health and safety infection control information governance safeguarding and appropriate clinical based training for clinical staff."

Positive

"Lessons were shared to make sure action was taken to improve safety in the practice."

Positive

"A system was in place to ensure patient safety alerts were cascaded to relevant staff and appropriate action taken."

Positive

"Staff understood and fulfilled their responsibilities with regard to raising concerns recording safety incidents and reporting them both internally and externally."

Positive

"When there were unintended or unexpected safety incidents patients received reasonable support truthful information and verbal or written apologies."

Positive

"We reviewed safety records incident reports national patient safety alerts and minutes of meetings where these were discussed."

Positive

"The practice had systems in place for knowing about notifiable safety incidents and actively identified trends themes and recurrent problems."

Positive

"There was a health and safety policy available and staff were aware of their roles and responsibilities in relation to this."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"The practice had a variety of other risk assessments in place to monitor the safety of the premises such as control of substances hazardous to health infection control and legionella Legionella is a term for a particular bacterium which can contaminate water systems in buildings."

Positive

"The practice was clean and hygienic and good infection control arrangements were in place."

Positive

"This included basic life support health and safety infection control information governance safeguarding and appropriate clinical based training for clinical staff."

Neutral

"A cleaning schedule was in place and regular infection control audits were carried out where action plans were identified and monitored."

Neutral

"The practice did not have a hearing loop but had ensured two members of staff had been trained to communicate in sign language."

Neutral

"The practice did not have a hearing loop but two members of staff were able to communicate in sign language."

Positive

"They also told us they were very satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"Patients reported that they were treated with compassion dignity and respect."

Positive

"We saw that staff treated patients with kindness and respect and maintained confidentiality."

Positive

"Recently deceased patients who had been on the register were also discussed at these meetings to identify if there were any lessons to be learned in respect of palliative care."

Positive

"• Curtains were provided in consulting rooms so that patients’ privacy and dignity was maintained during examinations investigations and treatments."

Positive

"Governance arrangements The practice had an overarching governance framework which supported the delivery of the strategy and good quality care."

Positive

"This included basic life support health and safety infection control information governance safeguarding and appropriate clinical based training for clinical staff."

Positive

"The practice had strong and visible clinical and managerial leadership and governance arrangements."

Neutral

"The practice had a number of policies and procedures to govern activity and held regular governance meetings."

Positive

"• There was a schedule of regular meetings including practice multidisciplinary team quality improvement palliative care and National Institute for Health and Care Excellence NICE guidance meetings."

Positive

"This learning was shared and discussed at regular clinical and quality improvement meetings and implemented when appropriate."

Positive

"This report describes our judgement of the quality of care at this service."