What is the Quality of Care at Berkeley Place Surgery

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"The practice demonstrated how they encouraged uptake of the screening programme by using a system of alerts for those patients with an identified learning disability by using information in different languages and by ensuring whenever possible that a female sample taker was available."

Neutral

"• The practice system alerted staff to patients with a learning disability who would benefit from flexibility around length and times of appointments."

Positive

"• The practice also encouraged patients to attend national screening programmes for bowel and breast cancer screening."

Positive

"▪ Appropriate patients were offered the use of technology in their homes to selfmanage long term conditions such as diabetes epilepsy and Chronic Obstructive Pulmonary Disease."

Positive

"▪ The practice offered health advice and support for clinically obese patients followed by referral after six weeks to a reputable weight loss organisation; ▪ Appropriate patients were offered the use of technology in their homes to selfmanage long term conditions such as diabetes epilepsy and Chronic Obstructive Pulmonary Disease."

Positive

"▪ Appropriate patients were offered the use of technology in their homes to selfmanage long term conditions such as diabetes epilepsy and Chronic Obstructive Pulmonary Disease."

Positive

"▪ The practice offered health advice and support for clinically obese patients followed by referral after six weeks to a reputable weight loss organisation; ▪ Appropriate patients were offered the use of technology in their homes to selfmanage long term conditions such as diabetes epilepsy and Chronic Obstructive Pulmonary Disease."

Positive

"The practice demonstrated how they encouraged uptake of the screening programme by using a system of alerts for those patients with an identified learning disability by using information in different languages and by ensuring whenever possible that a female sample taker was available."

Neutral

"• The practice system alerted staff to patients with a learning disability who would benefit from flexibility around length and times of appointments."

Positive

"• The percentage of patients with high blood pressure having regular blood pressure tests was comparable with local and national averages."

Positive

"• Staff had a good understanding of how to support patients with mental health needs and dementia."

Positive

"Good ––– People experiencing poor mental health including people with dementia The practice is rated as good for the care of people experiencing poor mental health including people with dementia."

Positive

"For example a patient complained that their health problem was not dealt with adequately and was instead mistakenly attributed to a mental health issue which the patient did not believe was applicable to them."

Positive

"• The practice regularly worked with multidisciplinary teams in the case management of people experiencing poor mental health including those with dementia."

Positive

"• Performance for mental health related indicators was either better than or comparable with local and national averages."

Positive

"• The practice set up an email address for students from a local school who may find it difficult to access medical care for personal reasons particularly relating to sexual and mental health issues."

Positive

"• A specialist mental health nurse from a mental health trust ran a weekly clinic for patients in the practice who needed this service."

Neutral

"• The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations."