What is the Quality of Safety at Whitley House

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"The practice had processes in place for knowing about notifiable safety incidents and we were told this information was shared with staff to ensure appropriate action was taken although this was not always documented."

Positive

"Information about safety was monitored appropriately reviewed and addressed."

Positive

"• Ensure that all staff are aware of the issues affecting the practice including the objectives performance and the learning from significant events and safety incidents."

Positive

"• When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology and were told about any actions to improve processes to prevent the same thing happening again."

Positive

"• Patient safety alerts were reviewed by the lead GP who made appropriate clinical decisions."

Positive

"• When there were unintended or unexpected safety incidents patients received reasonable support truthful information a verbal and written apology."

Positive

"• We reviewed safety records incident reports patient safety alerts and minutes of meetings."

Positive

"Information about safety was monitored reviewed and addressed although not always clearly documented."

Positive

"We saw that equipment was routinely checked for electrical safety and clinical equipment was checked to ensure it was working properly."

Positive

"Staff had an understanding of the priorities for the coming year in relation to services patient safety and cost effectiveness but there was no formalised approach to this."

Positive

"There was an open culture to encourage a focus on patient safety and risk management practices."

Positive

"Health and safety risk assessments had been completed and staff were receiving chaperone training and followed procedures."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as infection control Health & Safety and Legionella water safety."

Neutral

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Safeguarding policies and procedures were in place which were understood and implemented by staff."

Neutral

"It covered such topics as safeguarding fire safety health and safety and confidentiality."

Positive

"• Patients were protected from abuse and avoidable harm as staff we spoke with were confident to report serious incidents whistle blow or challenge if they suspected poor practice."

Positive

"Staff knew how to recognise signs of abuse in vulnerable adults and children."

Positive

"Our key findings across all the areas we inspected were as follows: • Patients were protected from abuse and avoidable harm as staff understood and fulfilled their responsibilities to raise concerns and to report incidents and near misses."

Neutral

"Overview of safety systems and processes The practice had clearly defined and embedded systems processes and practices in place to keep patients safe and safeguarded from abuse which included: • Safeguarding policies and procedures were in place which were understood and implemented by staff."

Positive

"The practice had a variety of other risk assessments in place to monitor safety of the premises such as infection control Health & Safety and Legionella water safety."

Neutral

"• There was an infection control policy in place and clinical staff had received training."

Neutral

"All were flagged and coded and we saw through minutes that the lead GP met regularly with the health visitor school nurse midwife GP nurse and admin team to discuss individual cases."

Positive

"Patients said they felt the practice offered a good and at times excellent service and staff were helpful caring and treated them with dignity and respect."

Positive

"All patients said they were happy with the care they received and thought staff were caring approachable and treated them with dignity and respect."

Positive

"We reviewed written CQC cards which ranged from good to excellent for support and respect from staff."

Positive

"They also told us they were satisfied with the care provided by the practice and said their dignity and privacy was respected."

Positive

"We saw that members of staff were courteous and very helpful to patients and treated them with dignity and respect."

Positive

"They were kept informed and treated with respect and dignity by the staff providing the care."

Positive

"• Patients said they were treated with compassion and dignity and they were involved in their care and decisions about their treatment."

Positive

"Patients said they were treated with compassion and dignity and they were involved in their care."

Positive

"• We saw staff treated patients with kindness and respect and maintained patient and information confidentiality."

Positive

"• Staff in all roles treated patients with dignity and patients felt wellcared for as a result."

Positive

"Governance arrangements There was a governance framework which supported the delivery of good quality care."

Positive

"• The current recording of governance arrangements did not always support the systems in place to ensure shared learning and quality improvements in patient care at all times."

Positive

"There had been a recent management gap of a practice manager and lead nurse which we were told had impacted on some of the data and quality monitoring practices."

Positive

"This report describes our judgement of the quality of care at this service."