What is the Quality of Facilities at Whitley House

Neutral

"• GPs worked with local multidisciplinary teams to reduce the number of unplanned hospital admissions for patients at risk including those with dementia and those receiving end of life palliative care."

Positive

"Examples were given of individual care packages where the doctors worked closely with the community nurse specialists and integrated district nurse team to ensure patient and carer support to cope emotionally with care and treatment."

Positive

"• A practice nurse had recently reviewed the vaccine transportation practices in line with best practice guidelines and purchased the recommended vaccine cool bag."

Positive

"There was a specifically modified recall system and letters to encourage attendance with the practice nurse who had links with the local learning disability lead nurse and team to ensure best practice and utilising local resources."

Positive

"There were anti coagulation blood testing and dosing clinics provided by the practice nurse for people with blood clotting disorders."

Positive

"The nurse also had linked up with the local learning disability lead nurse and team to ensure best practice and utilising local resources."

Positive

"There had been a recent management gap of a practice manager and lead nurse which we were told had impacted on some of the data and quality monitoring practices."

Neutral

"The practice has three female and two male doctors one nurse practitioner."

Neutral

"All were flagged and coded and we saw through minutes that the lead GP met regularly with the health visitor school nurse midwife GP nurse and admin team to discuss individual cases."

Positive

"• Processes were in place for implementing and monitoring the use of best practice guidelines and the practice demonstrated positive outcomes for patients through the care and treatment provided."

Positive

"Management monitoring and improving outcomes for people GPs staff and patients we spoke with told us that the practice was proactive in promoting patients’ health and disease prevention to improve outcomes for people."

Positive

"• Staff we spoke with were aware of medicine management policies and monitoring systems were in place to pick up medicine errors."

Positive

"We looked at monitoring systems and spoke with lead staff about the Quality and Outcomes Framework QOF and performance against national screening programmes to monitor outcomes for patients."

Positive

"Our findings showed that management and monitoring systems were in place to highlight any trends such as staff communication and attitude surgery management and clinical practice."

Positive

"There had been a recent management gap of a practice manager and lead nurse which we were told had impacted on some of the data and quality monitoring practices."

Positive

"• There were procedures in place for monitoring and managing risks to patient and staff safety."

Positive

"Governance systems were in place but documenting and monitoring check lists required development such as for the GP home visit bags and vaccine stock monitoring to show ongoing safe practice."

Neutral

"It is based on a combination of what we found when we inspected information from our ongoing monitoring of data about services and information given to us from the provider patients the public and other organisations."

Neutral

"• Arrangements were in place for planning and monitoring the number of staff and mix of staff needed to meet patients’ needs."

Neutral

"Access for disabled people was in place including parking for the disabled and washroom facilities."

Neutral

"The premises is purpose built and there is designated parking for the disabled on site."

Neutral

"It covered such topics as safeguarding fire safety health and safety and confidentiality."

Positive

"• Referrals to the rapid assessment unit and direct referrals for elderly care helped support the hospital admission avoidance policy."

Positive

"• Staff we spoke with were aware of medicine management policies and monitoring systems were in place to pick up medicine errors."